Isabel Fernandez
Lake Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learn new tasks in order to meet team goals. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Pre-Service Coordinator
Legacy Behavioral Health
02.2022 - Current
- Initiated contact with appropriate service providers to request records.
- Developed productive working relationships with pediatric clinics, schools, and hospitals.
- Performed insurance verification, determined copay amount, and collected payments if necessary.
- Experience with several insurance verification sites, such as, Gammis, Availity, Waystar, and Humana Military.
- Participated in medical office emergencies, such as, 1013's and crisis situations on the child and adolescent side.
- Uploaded data into the company's software to open a new patients chart.
- Assist with ill or distraught patients/parents when necessary.
- Monitor all phone calls or voicemails.
- Scheduled or canceled necessary appointments while also setting patients up with telehealth appointments.
- Perform all clerical office work necessary to complete the job.
- Take care of all external medical records.
Server
Austin's Cattle Company
03.2019 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Direct Support Staff Member
Stonebelt
08.2018 - 03.2019
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
Hostess
Texas Roadhouse
05.2016 - 05.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
Education
No Degree - Psychology
South Georgia State College
Valdosta, GA05.2026
High School Diploma -
Lowndes High School
1606 Norman Drive, Valdosta, GA 3160105.2018
Skills
- Client Advocacy
- Information Updates
- Email Correspondence
- Document Verification
- Patient Service and Assistance
- Records Preparation
- Organized
- Attention to Detail
- Good Customer Service
- Positive Attitude
- Efficient
- Hardworking
- Reliable
- Point of Contact
- Insurance Verification
- Discretion and Confidentiality
- Patient Registration
- Appointment Scheduling
- Problem-Solving
- Self Motivation
- Phone and Email Etiquette
- Time Management
- Documentation and Recordkeeping
- Adaptability and Flexibility
- Complaint resolution
- Account updating
- Paperwork Processing
- Filing
Timeline
Pre-Service Coordinator
Legacy Behavioral Health
02.2022 - Current
Server
Austin's Cattle Company
03.2019 - 01.2022
Direct Support Staff Member
Stonebelt
08.2018 - 03.2019
Hostess
Texas Roadhouse
05.2016 - 05.2018
No Degree - Psychology
South Georgia State College
High School Diploma -
Lowndes High School
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