Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabela Alves

Dallas

Summary

Dynamic manager with proven expertise at Falcons Express LLC in optimizing logistics operations and enhancing customer satisfaction. Skilled in team leadership and negotiation, I implemented process improvements that significantly reduced response times. Adept at building strong client relationships, I foster a collaborative environment that drives performance and operational efficiency.

Overview

5
5
years of professional experience

Work History

Manager and Dispatcher

Falcons Express LLC
10.2021 - Current
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
  • Assisted in training new staff on operational procedures and best practices for safety compliance.
  • Coordinated transportation schedules to optimize delivery routes and reduce delays.
  • Monitored vehicle locations using GPS tracking systems to ensure timely arrivals.
  • Communicated with drivers to provide real-time updates and resolve issues efficiently.
  • Implemented process improvements that enhanced dispatch accuracy and reduced response times.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Managed logistics operations, ensuring timely delivery and adherence to safety regulations.
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.

Busser

Fogo De Chão
01.2021 - 09.2021
  • Assisted servers by clearing and resetting tables efficiently.
  • Maintained cleanliness of dining area and service stations.
  • Supported kitchen staff in timely delivery of food orders.
  • Collaborated with team members to ensure smooth service flow.
  • Helped restock supplies to maintain operational efficiency.
  • Adapted quickly to changing priorities during peak hours.
  • Engaged with guests to enhance overall dining experience.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

Bachelor of Business Administration - Entrepreneurship

Kennesaw State University
Kennesaw, GA
06-2027

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Relationship building
  • Goal setting
  • Operations management
  • Cross-functional teamwork
  • Sales techniques
  • Conflict resolution
  • Sales management
  • Schedule preparation
  • Business administration
  • Marketing
  • Performance evaluations
  • Business planning
  • Negotiation
  • Budget control

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Manager and Dispatcher

Falcons Express LLC
10.2021 - Current

Busser

Fogo De Chão
01.2021 - 09.2021

Bachelor of Business Administration - Entrepreneurship

Kennesaw State University

Similar Profiles

CREATE PROFILE
Isabela Alves