Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Training
Generic

ISABEL CRISTINA GONZÁLEZ CARDONA

Lawrenceville

Summary

Knowledgeable production associate with strong foundation in process optimization and efficiency improvements. Demonstrated success in streamlining operations and enhancing product quality. Proven ability to apply analytical thinking and problem-solving skills in dynamic environments.


Diligent General Warehouse with solid background in assembling mechanical parts and components. Proven ability to follow detailed instructions and contribute to timely completion of high-quality products. Demonstrated expertise in using hand tools and machinery, showcasing strong problem-solving and teamwork skills.

Overview

22
22
years of professional experience

Work History

Technical and Administrative Assistant

QUALITY A.C. & HEATING LLC
04.2023 - Current
  • Efficient agenda management and appointment scheduling.
  • Coordination and follow-up of HVAC system installation and maintenance services.
  • Preparation and management of technical and administrative documents.
  • Handling and resolving customer inquiries via phone and email.
  • Inventory control of spare parts and tools for technical services.
  • Processing purchase orders and invoicing clients.
  • Support in preparing project proposals and quotes.
  • Maintaining financial records and assisting with basic accounting.
  • Arranging business travel and logistics for the owner.

Production Associate, Electrical Parts Assembler

GLOBAL POWER PRODUCTS – RANDSTAD USA
12.2022 - 04.2023
  • Worked as a production associate, electrical parts assembler. Voluntary retirement, my husband needed me in our company.
  • Precise assembly of electrical components following technical specifications.
  • Product quality inspection to ensure compliance with standards.
  • Problem identification and resolution during the assembly process.
  • Collaboration with work teams to optimize production processes.
  • Follow safety procedures and use of personal protective equipment.
  • Adaptation to changes in production lines and new technologies.

Technical and Administrative Assistant

QUALITY A.C. & HEATING LLC
01.2019 - 12.2022
  • Efficient agenda management and appointment scheduling.
  • Coordination and follow-up of HVAC system installation and maintenance services.
  • Preparation and management of technical and administrative documents.
  • Handling and resolving customer inquiries via phone and email.
  • Inventory control of spare parts and tools for technical services.
  • Processing purchase orders and invoicing clients.
  • Support in preparing project proposals and quotes.
  • Maintaining financial records and assisting with basic accounting.
  • Arranging business travel and logistics for the owner.

Stationery Manager (Owner)

STATIONERY @LEJO.NET - STATIONERY MANAGER (OWNER)
08.2014 - 08.2018
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Effectively managed the needs of clients, suppliers, and visitors, ensuring a high-quality customer service experience.
  • Coordinated and oversaw all daily operations related to customer service and customer service.
  • Developed and maintained strong business relationships, contributing to an effective network of contacts and business growth.
  • Implemented customer service strategies to improve satisfaction and loyalty.
  • Resolved complex inquiries and situations professionally, ensuring the satisfaction of all parties involved.
  • Developed and executed sales and marketing strategies for stationery products.
  • Negotiated with suppliers for inventory purchases and managed business relationships.
  • Controlled inventory and ensured timely product replenishment.

Process Engineer

SOCIAL SECURITY INSTITUTE
12.2007 - 03.2013
  • Conducting internal quality audits and preparing for external audits
  • Statistical Process Control (SPC) to monitor and optimize product quality
  • Managing corrective and preventive actions to resolve nonconformities
  • Training staff in quality practices and standard operating procedures
  • Managing administrative and assistance personnel
  • Participating in the design of quality management systems for certification purposes
  • Internal quality auditing in care and administrative processes
  • Training administrative and assistance personnel in management, implementation, standardization, improvement, and optimization of manuals, processes, and procedures
  • Continuous improvement
  • I elaborated with my interdisciplinary team, the manuals of administrative and assistance processes and procedures of the 70 Regional Offices in Colombia. Participation in the design of quality management systems for certification purposes.
  • Training of Administrative and Assistance staff in management, implementation, standardization, improvement and optimization of manuals, processes and procedures.

Process Engineer

State Social Enterprise Luis Carlos Galán S.
03.2005 - 08.2007
  • Active collaboration in the design of quality management systems for certification purposes.
  • Conducting internal quality audits of care and administrative processes.
  • Training administrative and healthcare staff in the management, implementation, standardization, improvement, and
  • optimization of quality manuals, processes, and procedures.
  • Promoting and implementing continuous improvement practices.
  • Coordinating training and professional development for the administrative team.
  • Implementing administrative policies and procedures to optimize operational efficiency.
  • Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
  • Conducted root cause analysis to identify, prioritize and eliminate process losses.

Production and Quality Advisor

EMPLOY HUMAN TALENT LTDA
12.2003 - 01.2005
  • Assisted in the development of quality assurance strategies for improved production processes.
  • Evaluated supplier performance through regular assessments, ensuring alignment with company standards and expectations.
  • Enhanced product quality by implementing effective monitoring and control systems.
  • Optimized manufacturing processes with the implementation of robust quality management systems.
  • Conducted risk assessments, identifying potential issues and implementing preventative measures accordingly.
  • Production scheduling assistant
  • Operational personnel management

Education

MBA - the environment and quality

REAL CENTRO UNIVERSITARIO ESCORIAL MARÍA CRISTINA
Madrid, Spain

MBA - Business Management

ESCUELA EUROPEA DE DIRECCIÓN Y EMPRESA EUDE
Madrid (Spain)

Industrial Engineer - Engineering

ANTONIO NARIÑO UNIVERSITY
Manizales (Colombia)

Skills

  • Expertise in Microsoft Office applications
  • Accurate data entry
  • Office management
  • Appointment scheduling
  • Assembly expertise
  • Skilled in product assembly
  • Quality management
  • Product quality evaluation
  • Process optimization
  • Efficient waste minimization
  • Workflow optimization analysis
  • Quality improvement initiatives
  • ISO 9001 quality management expertise

LANGUAGES

SPANISH: NATIVE
ENGLISH: A2
Limited Working

Timeline

Technical and Administrative Assistant

QUALITY A.C. & HEATING LLC
04.2023 - Current

Production Associate, Electrical Parts Assembler

GLOBAL POWER PRODUCTS – RANDSTAD USA
12.2022 - 04.2023

Technical and Administrative Assistant

QUALITY A.C. & HEATING LLC
01.2019 - 12.2022

Stationery Manager (Owner)

STATIONERY @LEJO.NET - STATIONERY MANAGER (OWNER)
08.2014 - 08.2018

Process Engineer

SOCIAL SECURITY INSTITUTE
12.2007 - 03.2013

Process Engineer

State Social Enterprise Luis Carlos Galán S.
03.2005 - 08.2007

Production and Quality Advisor

EMPLOY HUMAN TALENT LTDA
12.2003 - 01.2005

MBA - the environment and quality

REAL CENTRO UNIVERSITARIO ESCORIAL MARÍA CRISTINA

MBA - Business Management

ESCUELA EUROPEA DE DIRECCIÓN Y EMPRESA EUDE

Industrial Engineer - Engineering

ANTONIO NARIÑO UNIVERSITY

Training

  • INTERACTIVE COLLEGE - GEORGIA - 2023 English
  • ESCO INSTITUTE - GEORGIA - 2020 - Section 608 EPA certification Agencia de protección ambiental Gases para HVAC
  • SENA – BOGOTÁ - COLOMBIA 2017 - Quality Management Systems - Occupational Health and Safety.
  • SENA – BOGOTÁ - COLOMBIA 2014 - Coaching Gerencial
  • SENA – BOGOTÁ - COLOMBIA 2013- Internal Quality Audit
  • SENA – BOGOTÁ - COLOMBIA 2012 – Credit Risk
  • SENA – BOGOTÁ - COLOMBIA 2012 - Analysis of the Risk Management System and Money Laundering and Terrorism Financing – SARLAF
  • GIT SOLUCIONES INTEGRALES- BOGOTÁ - COLOMBIA 2011 Functionality of the Enterprise Risk Advisor ERA tool, Version 7.
  • SENA – BOGOTÁ - COLOMBIA 2009: ISO 9001: 2008: Measurement, analysis and improvement of a Quality Management System
  • SENA – BOGOTÁ - COLOMBIA 2009: Integrated Systems for Quality Management, Industrial Safety and Occupational Health

Similar Profiles

CREATE PROFILE
ISABEL CRISTINA GONZÁLEZ CARDONA