Isabella Shumann
Atlanta
Summary
Detail-oriented professional with 7+ years of experience in costumer service in diverse settings. Extremely skilled in guest relations and passion for making an experience for guest and delivering high quality work. Seeking to contribute to the team and challenge my skills in a new environment.
Overview
7
7
years of professional experience
Work History
Server
Davios Northern Italian Steakhouse
03.2023 - 12.2025
- Provide top end Fine dining service to guest that comes in.
- Ensure that guest orders are taken correctly and received in a timely manner ensuring guest satisfaction.
- Communicating with the inner staff teammates like chefs and bussers to improve efficiency in restaurant and fast service for guest.
- Manage guest issues or complaints and handle hem promptly so maintain guest satisfaction during dinning experience.
- Build rapport with guest so we can update their guest profiles. With more preferences about their dinning experience we can make it more personalized when they come in again.
Lead Hostess
Davios Northern Italian Steakhouse
10.2021 - 03.2023
- Set the tone for the guest when they first enter. Greet and Welcome them in a friendly manor.
- Seat guest In appropriate place and make sure they have everything before they start their service.
- Use system Open Table to update all guest profiles and check guest in correctly when they come in.
- Answer all calls and assist guest over the phone with and questions, orders, or updates regarding their reservations.
- Give tours to anyone inquiring about our private rooms and without specifics or pricing get their information and forward them to an event manger.
- Maintain cleanliness at the host stand whipping down the whole space and all menus.
Lead Hostess
Taki Japanese Steakhouse
03.2019 - 07.2021
- Kindly greet anyone coming into the restaurant. Help guest navigate the restaurant. Seat them at the appropriate tables and make sure they have all they need before their dinner.
- Managed all front desk operations for a 200+ seating restaurant. Answer all phone calls and assist with any questions about the restaurant or help them successfully place orders over the phone.
- Help make sure orders coming through any online ordering network like uber eats, were placed, packed, and made correctly.
- Manage waitlist and guest complications in the front making sure they are satisfied while waiting and resolving and issues promptly to ensure guest satisfaction.
- Train new staff to insure consistent excellent costumer service and ways of work in the restaurant especially in a faster pace work environment.
Education
Highschool Diploma -
Riverwood International Charter School
Sandy Springs, Georgia01.2022
Associate of Arts - Music
Georgia State University
Atlanta, GA05-2028
Skills
- Costumer Service
- Time Management
- Guest relations
- Interpersonal Communication
- Teamwork
- Multitasking
- Attentiveness and Effiency
- Conflict Resolution
Timeline
Server
Davios Northern Italian Steakhouse
03.2023 - 12.2025
Lead Hostess
Davios Northern Italian Steakhouse
10.2021 - 03.2023
Lead Hostess
Taki Japanese Steakhouse
03.2019 - 07.2021
Highschool Diploma -
Riverwood International Charter School
Associate of Arts - Music
Georgia State University