Isaiah McCray
Riverdale
Summary
Hard working man with solid background in safely transporting students to and from school. Proven track record of maintaining punctual routes and ensuring safety protocols are followed. Demonstrated excellent communication skills and reliability in fostering secure environment for students in my previous role as a bus driver. I also spent time as a knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Bus Driver
Clayton County Public Schools
05.2023 - 09.2024
- Conduct thorough pre-trip and post-trip inspections to maintain vehicle safety and operational standards.
- Safeguard the transportation of students to and from school, prioritizing their safety and adhering to established schedules.
- Demonstrate a comprehensive understanding of traffic regulations, ensuring compliance during all transportation activities.
Customer Care Representative
Chime Solutions
11.2020 - 05.2023
- Provided client assistance for healthcare spending accounts, including review and explanation of denied claims and necessary documentation for resolution.
- Managed the submission process for claim reviews, ensuring adherence to coverage termination dates and submission deadlines.
- Delivered customer support for dependent care spending accounts and health savings accounts, effectively de-escalating concerns and maintaining a high level of client satisfaction.
Customer Service Associate
Amazon.com
11.2015 - 04.2016
- Resolved customer inquiries by providing detailed information on orders and shipments, efficiently tracking packages and transactions.
- Enhanced customer satisfaction by diligently troubleshooting account issues, aiming for excellence in service with each interaction.
Line Operator
Nyloboard
12.2014 - 04.2015
- Managed the final processing phase of products, ensuring readiness for inspection and subsequent shipping.
- Coordinated the orderly stacking and preparation of finished goods for quality assessment and distribution.
Line Operator
Comusa
12.2013 - 03.2014
- Monitored and maintained production line operations to guarantee consistent machine functionality and production flow.
- Conducted thorough quality checks to ensure the final product met established standards prior to shipment preparation.
Delivery Driver
Papa John's
05.2012 - 08.2013
- Ensured timely and secure delivery of food orders, adhering to safety protocols and customer service standards.
- Assisted with order intake and food preparation to optimize daily operations and readiness for peak service times.
Delivery Driver
The Dump
01.2012 - 03.2012
- Ensured timely and accurate delivery of furniture to customers across the metro Atlanta area, enhancing client satisfaction and loyalty.
- Managed the careful loading and placement of furniture into designated areas, maintaining inventory integrity and showroom readiness.
Belt Loader
Plaid
09.2011 - 10.2011
- Efficiently capped and packaged various paint bottles, ensuring product integrity for shipment.
- Accurately labeled boxes to guarantee proper delivery, adhering to customer specifications and company standards.
Mover of Furniture / Pallet Stacker
Tread Technologies
05.2009 - 08.2009
- Efficiently loaded and unloaded conveyor belts with product, ensuring preparedness for packaging and subsequent distribution.
- Secured and wrapped pallets with precision, maintaining product integrity for safe and reliable shipping.
Education
N/A - Computer Science
Alabama Agricultural & Mechanical University
Huntsville, AL01.2011
High School Diploma - undefined
Newton High School
Covington, GA05.2009
Skills
- Microsoft Office (10 Years)
- Moving Experience
- Windows
- JavaScript
- Java
- Active Directory
- Computer Science
- Mechanical Knowledge
- Tanker
- Manual Transmission
- Time Management
Certification
- Driver's License August 2023 to August 2033
- CDL B August 2023 to August 2033
- Doubles/Triples Endorsement
Timeline
School Bus Driver
Clayton County Public Schools
05.2023 - 09.2024
Customer Care Representative
Chime Solutions
11.2020 - 05.2023
Customer Service Associate
Amazon.com
11.2015 - 04.2016
Line Operator
Nyloboard
12.2014 - 04.2015
Line Operator
Comusa
12.2013 - 03.2014
Delivery Driver
Papa John's
05.2012 - 08.2013
Delivery Driver
The Dump
01.2012 - 03.2012
Belt Loader
Plaid
09.2011 - 10.2011
Mover of Furniture / Pallet Stacker
Tread Technologies
05.2009 - 08.2009
High School Diploma - undefined
Newton High School
N/A - Computer Science
Alabama Agricultural & Mechanical University
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