Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Whatley

Chickamauga

Summary

Dynamic and forward-thinking professional with exceptional oral and written communication skills, complemented by active listening and analytical problem-solving abilities. Expertise in enhancing customer experiences through service-oriented behaviors and a deep understanding of customer needs. Recognized as a vital resource for navigating diverse organizational and process-related challenges, showcasing a keen eye for detail and strong time management capabilities.

Overview

13
13
years of professional experience

Work History

Front of House Employee

Panda Express Restaurant
01.2024 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Delivered exceptional service as illustrated through positive Google reviews.
  • Managed and motivated employees to be productive and engaged in work.

Recruitment Specialist

Malone Staffing
08.2023 - 12.2023
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Advocated for staff members, helping to identify and resolve conflicts.

Team Lead | Trainer

KFC Corporation
06.2022 - 08.2023
  • Full cycle recruiting, onboarding process, and training.
  • Inventory management, projections, inspection, and rotation.
  • Cash flow of store including cash out or pre shift drawer prep.
  • Solved inventory variances and transfer errors.

Loss Control Specialist

SEI Security
05.2021 - 04.2022
  • Monitored CCE camera – delegating task at hand sorting on urgency.
  • Payroll-Employee complaints, disputes, and general concerns.
  • Managed several reports consolidating large amounts of data processing to ensure delivery is most efficient.
  • Prepared reports such as property damage, thief, and unauthorized personal.
  • Quality audits to provide team feedback.

Teacher-PreK

Childcare Network
11.2018 - 06.2021
  • Built D2D, M2M, and individual lesson plans submitting through channels to ensure core curriculum is met.
  • Coordinating snack and meals based on dietary restrictions and allergies.
  • Determine child’s development based on body language, temperament, and social skills.
  • Corresponding with parents on action plans and/or expectations.

Ambassador

Whirlpool Corp-KitchenAid
10.2012 - 11.2018
  • Training all new hires on product and values (6-week classes).
  • Providing techniques or providing feedback to employees in customer service, marketing and sales.
  • Organizing large amounts of data into more efficient processing.
  • Handled escalating calls from front line representatives.
  • Created and maintained data entry logs to track data entry activities.

Education

High School Diploma -

Ringgold High School
Ringgold, GA
05.2005

Skills

  • Customer Service
  • Operational leadership skills
  • Training and Onboarding
  • Cash flow
  • Inventory Management & Projections
  • Young Adult Development
  • Time management proficiency
  • Sales and Marketing
  • Fostering a supportive environment
  • Employee Retention
  • Data management
  • Problem Solving
  • Systems
  • Microsoft
  • Organization
  • Detail-oriented multitasking

Timeline

Front of House Employee

Panda Express Restaurant
01.2024 - Current

Recruitment Specialist

Malone Staffing
08.2023 - 12.2023

Team Lead | Trainer

KFC Corporation
06.2022 - 08.2023

Loss Control Specialist

SEI Security
05.2021 - 04.2022

Teacher-PreK

Childcare Network
11.2018 - 06.2021

Ambassador

Whirlpool Corp-KitchenAid
10.2012 - 11.2018

High School Diploma -

Ringgold High School

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Isaiah Whatley