- Fashion design
- Sound design and editing
- Hiking
- Business consulting
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Basketball
Isaiah Callender
Jonesboro,GA
Summary
Results-driven Sales Professional with a background in customer service, order fulfillment, and direct to consumer sales. Skilled in relationship-building, and sales optimization. Proven ability to increase conversions, and manage high-volume workflows. Adept at fostering strong client relationships, and data analysis to drive revenue growth and improve sales efficiency.
Enthusiastic Sales Representative willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Sam's Club
01.2024 - Current
- Managed the movement of freight between production areas and loading docks, ensuring compliance with safety regulations.
- Developed strong organizational and time-management skills by handling multiple shipments simultaneously in a high-pressure environment.
- Collaborated with cross-functional teams to implement a new tracking system, reducing errors by 15%.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained and mentored new team members, improving team efficiency.
Sales Associate
Polo Ralph Lauren
11.2021 - 12.2023
- Assisted an average of 20 customers per day, increasing to higher volumes during peak seasons, and closed commission sales on 90% of interactions, significantly boosting store revenue.
- Used open-ended questions, personalized recommendations, and other selling techniques to increase rapport and enhance perceived value, increasing purchase size and conversion rates.
- Assisted in inventory management and ensured optimal stock levels for high-demand products.
- Maintained a professional, well-dressed appearance, influencing customer perception and trust in product recommendations.
- Recognized as a Top Seller, consistently exceeding sales goals and earning performance-based incentives.
Sales Representative
Cutco Cutlery
01.2022 - 07.2022
- Conducted one-on-one product demonstrations, effectively highlighting the features and benefits of Cutco products to potential customers.
- Developed and maintained a personal client base through proactive lead generation and referrals, resulting in a consistent increase in sales.
- Achieved or exceeded sales targets, contributing to overall team revenue goals.
- Enhanced communication and negotiation skills through regular customer interactions and sales presentations.
Customer Service Representative
Kroger
03.2020 - 08.2021
- Managed daily customer transactions ensuring efficient checkout operations.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries, complaints, and refunds, reducing escalation cases.
- Tracked and updated customer accounts using database management systems, improving customer retention and satisfaction.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Associate of Arts - Broadcasting
Fort Valley State University
Fort Valley, GA05-2023
Skills
- Lead Generation & Prospecting
- Customer Relationship Management (CRM)
- Sales Optimization & Upselling
- Objection Handling & Negotiation
- Inventory & Data Management
- Digital Literacy (Microsoft Office, Google Suite)
- Organizational & Problem-Solving Skills
Accomplishments
- Top Seller, Polo Ralph Lauren – Consistently exceeded sales goals through strategic upselling and personalized customer engagement.
- Employee of the Month, Sam's Club (July 2024) – Recognized for exceptional customer service and accuracy in handling transactions, contributing to improved customer satisfaction.
-Section Leader, Fort Valley Marching Band- Honored as the assistant section leader of the percussion section as a sophomore.
Affiliations
- Fort Valley State University Marching Band (BMMB)
Interests
Timeline
Fulfillment Associate
Sam's Club
01.2024 - Current
Sales Representative
Cutco Cutlery
01.2022 - 07.2022
Sales Associate
Polo Ralph Lauren
11.2021 - 12.2023
Customer Service Representative
Kroger
03.2020 - 08.2021
Associate of Arts - Broadcasting
Fort Valley State University
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