Isamar Colon-soriano
Hinesville
Summary
Results-driven Assistant General Manager skilled in operational management and staff training. Expertise in cash handling and compliance enforcement, enhancing customer experiences through feedback analysis. Focused on optimizing workflows and improving service quality while ensuring food safety compliance and operational efficiencies.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Captain D's Seafood
Glennville
05.2024 - 12.2025
- Coordinated daily restaurant operations and staff schedules to ensure smooth service.
- Ensured compliance with food safety and sanitation standards.
- Trained new employees on service protocols and customer engagement techniques.
- Implemented operational efficiencies to improve workflow and service speed.
- Monitored customer feedback to enhance dining experience and service quality.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Developed weekly staff schedules aligning with availability to optimize coverage.
Shift Leader
Dollar General Store
Hinesville
01.2023 - 05.2024
- Trained new team members on store policies and customer service standards to enhance team integration and service quality.
- Managed cash register operations and performed cash handling procedures accurately.
- Enforced safety procedures and maintained cleanliness throughout the store.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to ensure high productivity and customer satisfaction.
Server
Ruby Tuesday
Hinesville
11.2022 - 06.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions about specials.
- Took and processed food and drink orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of tables, dining areas, and service stations throughout shifts.
- Handled customer complaints promptly to ensure satisfaction during meals.
Retail Sales Associate
KURE Vaporium
Hinesville
08.2022 - 01.2023
- Greeted customers and guided them in locating requested items, contributing to improved customer satisfaction and retention.
- Assisted customers with product selection and recommendations, enhancing their vaping experience.
- Educated customers on product features, benefits, and usage techniques effectively.
- Resolved customer inquiries and complaints, fostering trust and loyalty through professionalism and empathy.
Education
High School Diploma -
Costal Plains Charter Highschool
Hinesville, GA12-2023
Skills
- Operational management
- Compliance enforcement
- Cash management
- Staff training and development
- Customer feedback analysis
- Time management and multitasking
- Problem solving and leadership
- Team building skills
- Effective communication
- Bilingual Spanish speaker
- Patience and customer engagement
Languages
Spanish
Native/ Bilingual
Timeline
Assistant General Manager
Captain D's Seafood
05.2024 - 12.2025
Shift Leader
Dollar General Store
01.2023 - 05.2024
Server
Ruby Tuesday
11.2022 - 06.2023
Retail Sales Associate
KURE Vaporium
08.2022 - 01.2023
High School Diploma -
Costal Plains Charter Highschool