Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isis Golphin

Savannah

Summary

Dynamic and detail-oriented professional with a proven track record at Rivers Edge Retirement, excelling in front desk operations and customer service. Skilled in appointment scheduling and problem-solving, I enhanced client satisfaction by streamlining processes and maintaining confidentiality, ensuring a welcoming environment for all visitors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Rivers Edge Retirement
07.2021 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected Type payments, processed transactions and updated relevant records.

CNA

Bolinggreen Health
02.2017 - 08.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Followed directions of licensed nurses to administer medications and treatments.

Education

Healthcare

Savannah Technical College
Savannah, GA

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Typing speed
  • Performance improvement
  • Front desk operations
  • Phone etiquette
  • Attention to detail
  • Customer service
  • Problem-solving
  • Call answering and routing
  • Payment processing

Certification

CPR and First Aid

Timeline

Receptionist

Rivers Edge Retirement
07.2021 - 10.2024

CNA

Bolinggreen Health
02.2017 - 08.2021

Healthcare

Savannah Technical College

Similar Profiles

CREATE PROFILE
Isis Golphin