Ismael Bett
Cartersville
Summary
My career objective is to be a team leader manages and leads a team of employees.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Technician
UBreakiFix
11.2023 - 02.2025
Assistant Manager
LifeLine Repairs
07.2022 - 12.2022
- Supervise and train staff
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Purchase inventory based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations
- Write sales and customer reports and make recommendations for improvements
- Interact with customers and resolve complaints or grievances
Service Manager
Simply Mac
11.2021 - 05.2022
- Have a desire to continue learning about technology and eagerness to learn about Apple products
- Have great people skills and understand that patience and empathy are critical parts of being a customer-facing technician
- A great teammate who believes we are better as an organization when everyone is successful
- Very humble and a willing receiver of feedback, from peers and managers, as a growth opportunity
- Analyzed engineering operations to verify regulatory compliance for manufactured products and processes
- Troubleshot and characterized subsystems and discrete parts to identify merchandise faults
- Logged completed work and conducted field investigations to verify and document equipment faults
Sales Representative
MarketSource
07.2021 - 11.2021
- Driving sales productivity and customer satisfaction within Target Mobile retail locations on various Wireless products, accessories, and services to customers
- Engaging in side-by-side selling with retail associates
- Participating in in-store promotions, and coordinating with appropriate personnel
Deli Worker
Publix
12.2018 - 05.2021
- Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests
- Recommending, slicing, weighing, packaging, and pricing meats and cheeses
- Preparing special orders and party trays
Experience Cashier
Wendys
11.2017 - 07.2019
- Perform a multitude of job duties
- Key responsibilities include greeting customers, submitting orders, and operating the cash register
- In some cases, Wendy's cashiers perform food preparation and drive-thru duties
Education
Some college - Information Systems
Chattahoochee Technical College
Marietta, GA08.2021
High School Diploma -
North Cobb High School
05.2018
Skills
- Customer Service
- Critical Thinking
- Communicative
- Organization
- Attention to Detail
- Problem-Solving
- Verbal and Written Communication
- Troubleshooting and Diagnosis
- File and Record Maintenance
- Routine Inspections
- Heavy Lifting
- Documentation and Reporting
- Complex Repairs
- Work Planning and Prioritization
- Relationship Building
- Pricing
- Troubleshooting
- IOS
- Mac OS
- Technical Support
- Computer Networking
- Sales
- Software troubleshooting
- Google Docs
- B2B
- B2B sales
- Fraud
- Salesforce
- Leadership
- Store management
- Driving
- 5G
- 4G/LTE
- Continuous improvement
- Windows
- ServiceNow
- SSO
- Active Directory
- Documentation review
- Intune
- Customer support
- Analysis skills
- IT support
- Desktop support
Certification
Apple Certified Mac Technician
Willing To Relocate
- Marietta, GA
- Smyrna, GA
- Kennesaw, GA
Timeline
Remote Technician
UBreakiFix
11.2023 - 02.2025
Assistant Manager
LifeLine Repairs
07.2022 - 12.2022
Service Manager
Simply Mac
11.2021 - 05.2022
Sales Representative
MarketSource
07.2021 - 11.2021
Deli Worker
Publix
12.2018 - 05.2021
Experience Cashier
Wendys
11.2017 - 07.2019
Some college - Information Systems
Chattahoochee Technical College
High School Diploma -
North Cobb High School
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