Israa Salah
Stone Mountain
Summary
Highly adaptable professional with a proven track record of providing exceptional customer service and individualized support, honed through experience a a student worker in an academic library access services department. Possessing strong communication, problem-solving, and data collection skills, I excel at creating supportive environments and implementing tailored support. Dedicated to fostering positive outcomes through pempathetic interactions, with a commitment to continuous learning and ethical practice.
Overview
1
1
year of professional experience
Work History
Student Worker
Georgia State University Library
02.2024 - Current
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Developed strong organizational skills through sorting returned items into proper categories for reshelving purposes.
- Enhanced library patron satisfaction by providing efficient and friendly customer service at the circulation desk.
- Assisted students with troubleshooting common computer problems.
- Supported research efforts, assisting students in locating relevant sources for their projects.
- Used library catalog system to assist patrons with locating books and other materials.
- Performed routine library services such as checking out books, periodicals and other materials.
- Answered telephone calls to provide information and directed questions to librarian.
- Provided instructions to patrons by explaining and demonstrating proper use of equipment, library automation system and online resources.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Catalogued and sorted books and library materials.
- Maintained and updated patron records in library system database.
- Assisted library staff with clerical duties to help lighten workload.
- Checked out and checked in items using library computer system.
- Aided patrons with use and access to technology, resources and materials.
- Answered general questions in person, by phone and over email.
- Trained new student workers on key processes such as checking out books or navigating the catalog system.
Education
Associate of Science - Biology
Georgia State University
Atlanta, GA12-2025
High School Diploma -
Basix Knowledge Academy
Decatur, GA12-2023
Skills
- Customer service
- Time management
- Problem solving
- Technology troubleshooting
- Problem-solving
- Leadership qualities
- MS office
- Teamwork and collaboration
- Multitasking Abilitie
- Bilingual in Arabic and English
Timeline
Student Worker
Georgia State University Library
02.2024 - Current
Associate of Science - Biology
Georgia State University
High School Diploma -
Basix Knowledge Academy
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