Issachar Smith
Macon
Summary
Dynamic Housekeeping and Environmental Services Manager with a strong record of enhancing operational efficiency in hospitality and healthcare. Achievements include maintaining rigorous compliance with OSHA and infection control standards, leading to improved guest and patient satisfaction scores. Expertise in staff training and quality assurance drives high-performance teams and service excellence.
Overview
18
18
years of professional experience
Work History
Housekeeping & Laundry Manager
Park Springs LLC
Stone Mountain
01.2019 - Current
- Supervised housekeeping and laundry staff, providing training, coaching, and performance feedback to enhance team effectiveness.
- Inspects member rooms, showrooms, public areas, and back-of-house for SOP, sanitation, and safety compliance.
- Assigns daily tasks, reviews special requests, and ensures smooth operational flow.
- Maintained high cleanliness standards and member satisfaction by consistently following operational procedures.
Environmental Services Manager
WellStar Kennestone Hospital
Marietta
01.2020 - 01.2022
- Supervised EVS and floor care teams in accordance with federal/state regulations.
- Monitored quality standards, inventory levels, safety guidelines, and customer service expectations to ensure compliance.
- Coordinated project completion and equipment maintenance while managing supply inventories to support operational efficiency.
- Trained new employees and assessed staffing needs to optimize team effectiveness.
Housekeeping Account Manager
Healthcare Services Group, Inc.
Sarasota
01.2016 - 01.2019
- Managed EVS, laundry, and floor care operations at a single site.
- Conducted training and quality control inspections while ensuring availability of janitorial supplies to uphold service standards.
- Maintained detailed records of income, expenditures, supplies, personnel, and equipment to support operational efficiency.
- Facilitated clear understanding of expectations between administrators and HCSG staff. to ensure clear communication of directives and expectations.
Environmental Services Manager
Aramark
Atlanta
01.2015 - 01.2017
- Executed Aramark Healthcare standards and regulatory compliance programs to maintain high-quality service delivery.
- Ensured compliance with infection prevention, OSHA, Joint Commission, and safety standards.
- Managed staffing for Environmental Services to optimize labor, materials, and equipment use.
- Completed EVS quality assessments and action plans.
Housekeeping Manager
Hilton Hotels & Resorts
Atlanta
01.2014 - 01.2015
- Managed cleanliness of guest rooms and public areas, ensuring high standards for guest satisfaction.
- Oversaw department budget, guest satisfaction scores, and scheduling for 20+ associates.
- Supervised housekeeping staff, providing coaching and performance feedback to enhance team effectiveness.
- Implemented safety protocols, maintaining a secure work environment and ensuring OSHA compliance for all staff.
Housekeeping Manager
The Ritz-Carlton
Naples Beach
01.2010 - 01.2013
- Oversaw housekeeping operations for rooms, suites, restaurants, offices, and public spaces to maintain high cleanliness standards.
- Performed inspections to uphold cleanliness and safety standards, ensuring guest satisfaction and compliance.
- Resolved service complaints by investigating issues and implementing corrective actions to enhance guest experience.
- Delivered orientation and Inservice training on policies and equipment.
Office Coordinator – Housekeeping
Naples Beach
01.2009 - 01.2010
- Coordinated housekeeping boards, inspector updates, arrivals, departures, and rush rooms to ensure seamless operations.
- Documented and responded to all housekeeping office calls, ensuring timely follow-up for efficient communication.
- Maintained housekeeping files and facilitated collaboration with Front Office and Engineering to streamline processes.
- Improved efficiency by organizing storerooms for easier inventory management. and maintained inventory.
Education
B.S. - Business Management
Western Governors University
A.A. - Marketing & Management
Southwest Florida College
Skills
- Housekeeping Operations
- Environmental Services
- Safety compliance
- Quality Control
- Laundry Operations
- Floor Care
- Inventory & Supply Management
- Staff Training
- Budget Oversight
- Operational Reporting Tools
- Workforce Management Tools
- Guest Management Systems
- Property Management Systems
- Microsoft Office
- Patient satisfaction
Authorized To Work In Us
True
Personal Information
Willing To Relocate: 1
Timeline
Environmental Services Manager
WellStar Kennestone Hospital
01.2020 - 01.2022
Housekeeping & Laundry Manager
Park Springs LLC
01.2019 - Current
Housekeeping Account Manager
Healthcare Services Group, Inc.
01.2016 - 01.2019
Environmental Services Manager
Aramark
01.2015 - 01.2017
Housekeeping Manager
Hilton Hotels & Resorts
01.2014 - 01.2015
Housekeeping Manager
The Ritz-Carlton
01.2010 - 01.2013
Office Coordinator – Housekeeping
01.2009 - 01.2010
B.S. - Business Management
Western Governors University
A.A. - Marketing & Management
Southwest Florida College