Itzmen Sanchez
East Point
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Crawford Orthodontics
Norcross
12.2023 - Current
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Front of House Employee
Chick-fil-A
Atlanta
01.2022 - 12.2023
- Greeted customers and provided friendly customer service.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Performed opening and closing duties such as counting money, organizing supplies.
- Informed customers of daily specials, menu items, and restaurant policies.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided take-out services to customers who preferred to dine offsite.
- Enforced safety protocols within the restaurant environment at all times.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Assisted with training new front of house employees on procedures and policies.
- Checked food quality regularly before serving it to customers.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Filled soft drink cups and poured hot coffee and tea for patrons.
Cashier
Wayfield
Eastpoint
10.2020 - 12.2021
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Discounted purchases by scanning and redeeming coupons.
Education
High School Diploma -
Tri-Cities High School
East Point 05-2022
Skills
- Customer service
- Appointment scheduling
- Database management
- Cash handling
- Document filing
- Conflict resolution
- Bilingual communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Crawford Orthodontics
12.2023 - Current
Front of House Employee
Chick-fil-A
01.2022 - 12.2023
Cashier
Wayfield
10.2020 - 12.2021
High School Diploma -
Tri-Cities High School