Ivana Williams
2407 Brianna Drive Hampton
Summary
Universal Banker with hands-on experience processing high-volume cash and check transactions while maintaining balanced tills and strict currency controls. Detects and documents suspicious activity through careful inspection and loss-prevention reporting, reducing branch risk. Seeks to grow customer relationships and support branch operations through attentive service and accurate transaction management.
Overview
5
5
years of professional experience
Work History
Staff Auditor
FedEx
05.2024 - Current
- Conducted comprehensive audits ensuring compliance with internal controls and regulatory standards.
- Evaluated financial statements for accuracy and adherence to accounting principles.
- Developed audit plans identifying risks and areas for improvement within operations.
- Collaborated with cross-functional teams to streamline auditing processes and enhance efficiency.
- Analyzed findings, prepared detailed reports, and presented recommendations to management for strategic decision-making.
- Evaluated company's policies to determine how well standards adhered to best practices.
Check Cashing Teller
Kroger
07.2022 - 08.2023
- Completed western union and Money Gram transfers.
- Personal check cashing.
- Bill payments.
- Counted and balanced multiple tills at shift end, resolved discrepancies through vault recounts and reports.
- Processed high-volume check-cashing transactions with POS terminal, maintaining accurate timestamps and receipts.
- Inspected presented checks for altered fields and mismatched signatures using magnifier and UV pen.
- Communicated suspicious transaction details to store loss-prevention with incident logs and photo evidence.
- Processed customer transactions accurately and efficiently to enhance service quality.
Universal Banker
Huntington Bank
03.2021 - 06.2022
- Processed high-value cash deposits and withdrawals while following currency controls and teller balancing procedures.
- Reconciled daily ATM and branch transaction logs, identifying posting gaps and submitting adjustment requests.
- Executed cash-handling procedures for high-volume branch windows while maintaining balanced daily tills.
- Advised customers on checking and savings product features, closing gaps in account usage and fees.
- Managed customer accounts, ensuring compliance with financial regulations and bank policies.
- Updated addresses phone numbers and account information
Education
Bachelor of Arts - Public Relations, Musical theatre
St. John's University-New York
New York City05-2010
Skills
- Customer Focus
- Sales Strategies
- Transaction Processing
- Fraud Detection
- Customer Relationship Management
- Cash Management
- Payment Processing
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
Community Service
CAUSE Founder (community service non-profit), Community Service Board Chairperson
Timeline
Staff Auditor
FedEx
05.2024 - Current
Check Cashing Teller
Kroger
07.2022 - 08.2023
Universal Banker
Huntington Bank
03.2021 - 06.2022
Bachelor of Arts - Public Relations, Musical theatre
St. John's University-New York