Summary
Overview
Work History
Education
Skills
References
Roles And Responsibilities
Leadership Experience
Languages
Timeline
Generic

Ivonne Garcia

Gainesville

Summary

Dynamic administrative professional with extensive experience at Longstreet Clinic PC, excelling in patient care and customer service. Proven ability to train and manage teams, ensuring operational efficiency and high standards. Bilingual and detail-oriented, I effectively communicate and resolve issues, enhancing overall patient satisfaction and team productivity.

Overview

9
9
years of professional experience

Work History

Administrative Assistant Supervisor

Longstreet Clinic PC
Oakwood
03.2025 - Current
  • Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
  • Supervised a team of administrative professionals, including training, scheduling, evaluating performance, and providing feedback, alongside my Senior Administrative Supervisor.
  • Ensured all administrative tasks were completed accurately and on time.
  • Monitored inventory levels of supplies needed for daily operations and placed orders when necessary.
  • Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
  • Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
  • Interpreted and explained work procedures and policies to brief staff.
  • Resolved patient complaints or answered patients' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Supporting my team with check-in, check-out, and scheduling, while also fulfilling individual responsibilities.

Assistant Administrative Supervisor

Longstreet Clinic PC
Buford
05.2021 - 03.2025
  • Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
  • Supervised a team of administrative professionals, including training, scheduling, evaluating performance, and providing feedback, alongside my Senior Administrative Supervisor.
  • Ensured all administrative tasks were completed accurately and on time.
  • Monitored inventory levels of supplies needed for daily operations and placed orders when necessary.
  • Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
  • Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
  • Interpreted and explained work procedures and policies to brief staff.
  • Resolved patient complaints or answered patients' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Supporting my team with check-in, check-out, and scheduling, while also fulfilling individual responsibilities.

Patient Care Coordinator

Longstreet Clinic PC
Buford
06.2017 - 04.2021
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Processed payments and assisted with scheduling upon the provider's request.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Called patients to confirm scheduled appointments and obtain additional detail.
  • Created new patient files while adhering to organizational policies.

Cashier

Zaxby’s
04.2016 - 05.2017
  • Greeted customers and provided friendly customer service.
  • Inspected orders to make sure they were accurate before handing them to customers.
  • Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
  • Provided assistance with catering orders when needed.
  • Organized order taking station to ensure efficient workflow.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.

Education

High school -

Chestatee High School

Skills

  • Patient Care
  • Customer service
  • Communication
  • Detail-oriented
  • Office management
  • Staff training
  • Schedule management
  • Bilingual fluency

References

Available upon request.

Roles And Responsibilities

  • Assisting the manager in organizing, planning, and implementing strategy, managing staff, training, and providing exceptional customer service.
  • Ensuring that company guidelines are followed, setting up and organizing schedules.

Leadership Experience

Successfully led a team to exceed in excellent customer service satisfaction.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Administrative Assistant Supervisor

Longstreet Clinic PC
03.2025 - Current

Assistant Administrative Supervisor

Longstreet Clinic PC
05.2021 - 03.2025

Patient Care Coordinator

Longstreet Clinic PC
06.2017 - 04.2021

Cashier

Zaxby’s
04.2016 - 05.2017

High school -

Chestatee High School

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Ivonne Garcia