Summary
Overview
Work History
Education
Skills
Languages
Timeline
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IVONNE MASSA

Lawrenceville

Summary

Experienced with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results.

Overview

9
9
years of professional experience

Work History

VP/QC Manager

Open House Atlanta Realty and Investments LLC
01.2021 - Current
  • Oversee construction operations in Texas and Georgia.
  • Manage Construction Managers, Project Coordinators, and Field Superintendents, monitoring project pipeline and delivery schedules.
  • Oversee home budgets and ensure adherence to quality standards. Review change orders for pricing consistency and necessity.
  • Consult with vendor partners on policy interpretation. Collaborate with managers to resolve escalated issues.
  • Analyze metrics to identify trends and recommend solutions for performance improvement.
  • Train direct reports on efficient construction operations. Conduct monthly quality control audits across markets.
  • Assist in maintaining cost control measures including bid templates and vendor agreements.
  • Collaborate with managers to identify best practices in team management and support team development.
  • Onboard necessary vendors to support construction operations.
  • Utilize operational software for data integrity and conduct periodic audits of projects.
  • Implement quality control measures to ensure homes meet safety and functional standards prior to move-in.
  • Communicate project updates and policies to teams, ensuring understanding of changes.
  • Stay updated on best practices and trends in the renovation industry.
  • Work with management to implement new initiatives in assigned region.
  • Support talent sourcing to enhance company goals.

Property Manager / Rehab Manager

Redwood Construction & Consulting
01.2016 - 12.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Facilitated successful acquisition and integration of new properties into management portfolio.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.

Education

Associate of Arts - Business Management

Katherine Gibbs Schools of Business
Boston, VA

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Complex Problem-solving
  • Results-driven
  • Account management
  • Operations management
  • Documentation and reporting
  • Process improvement
  • Performance monitoring
  • Budget oversight
  • Price structuring
  • Policy and procedure development
  • Cross-functional team leadership
  • Project management
  • Administrative support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

VP/QC Manager

Open House Atlanta Realty and Investments LLC
01.2021 - Current

Property Manager / Rehab Manager

Redwood Construction & Consulting
01.2016 - 12.2020

Associate of Arts - Business Management

Katherine Gibbs Schools of Business

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IVONNE MASSA