Ivy Campbell
Bishop
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
American Red Cross
08.2007 - Current
- Plan and implement effective strategies to recruit and retain donor groups who will sponsor collection operations
- Educate donor groups, chairperson, volunteers, and telerecruiters in organizational requirements and blood operations
- Assure and maintain quality customer service with multiple accounts
- Provide ongoing support to donor groups and implement appropriate special donor recruitment programs
- Maintain accurate records to provide tracking and statistical data on donor/group performances
University of Georgia
08.2005 - 09.2024
- Taught courses in Judaism, Christianity, and Islam
- Directly supervised, lead, and managed 45-95 college students for all University of Georgia and international students
- Assessed and counseled students on academic and non-academic problems
- Delivered curriculum using a variety of instructional techniques such as team exercises, group discussions, lectures and role playing
- Developed visual aids
- Managed classroom participation
- Administered academic tests, briefed students on testing procedures, and distributed and proctored examinations
- Evaluated student written and spoken communications skills
- Developed written communication as needed
- Prepared and maintained office and student administrative files and records
- Developed lesson plans
- Designed learning objectives
Cosmetic Patient Care Coordinator
Athens Plastic Surgery Center
03.2003 - 09.2024
- Primary source for education of potential clients by phone, email, and other correspondence
- Provides information about the surgeon, practice and anticipated procedures to potential and current patients
- Liaison between the physicians and future, current, and former patients
- Develop and implement programs, such as advertising, promotions and monthly seminars
- Assist with every day duties, such as answering the phones, making appointments, and collecting money
Young Women’s Christian Organization
07.2001 - 09.2024
internship
Big Brothers Big Sisters
05.2000 - 09.2024
Education
Master of Arts - Religious Studies
University of Georgia
Athens, GA05-2007
Bachelor of Science - Public Relations
University of Central Missouri
Warrensburg, MO05-2001
Skills
- Time management
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Organization and time management
- Decision-making
Certification
BLS
Timeline
Account Manager
American Red Cross
08.2007 - Current
University of Georgia
08.2005 - 09.2024
Cosmetic Patient Care Coordinator
Athens Plastic Surgery Center
03.2003 - 09.2024
Young Women’s Christian Organization
07.2001 - 09.2024
internship
Big Brothers Big Sisters
05.2000 - 09.2024
Master of Arts - Religious Studies
University of Georgia
Bachelor of Science - Public Relations
University of Central Missouri
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