Iyabo Clarke-Hoyte
Lithonia
Summary
Detail-oriented healthcare administrative professional with a Bachelor of Science in Biology and experience supporting behavioral health clinic operations. Skilled in electronic health record (EHR) systems, medical documentation, patient intake coordination, and clinical administrative workflows. Demonstrated ability to manage medical records, coordinate scheduling, and support clinical teams while maintaining HIPAA compliance and efficient patient flow.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Front Desk Clerk
Riveredge Behavioral Health
Atlanta
05.2025 - Current
- Managed front desk operations for behavioral health clinic, ensuring efficient patient flow and professional service.
- Checked patients in and out while maintaining accurate records in CareLogic HER.
- Reviewed required forms and submitted documentation to eligibility teams.
- Scheduled initial intake appointments in CareLogic system and coordinated follow-ups with scheduling department.
- Conducted appointment reminder calls and follow-up communications to support continuity of care.
- Resolved patient inquiries and issues to improve overall experience at facility.
- Uploaded laboratory results and scanned clinical documentation into patient charts for precise electronic medical records.
- Processed medical record requests and collected payments, ensuring efficient retrieval services.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Adjusted provider calendars to enhance appointment flow after visits entered into scheduling system.
- Updated computer system with current client information.
Non-clinical PA CAC United Healthcare Medicaid
PeopleShores PBC
Decatur
12.2024 - 05.2025
- Consistently exceed departmental goals and metrics, maintaining a track record of high performance by achieving and often surpassing assigned targets.
- Delivered high-quality telephonic support to healthcare providers by ensuring accurate, timely assistance with inquiries, obtaining necessary information, and professionally communicating determinations.
- Utilized multiple systems simultaneously, including CRM platforms, healthcare databases, and internal tracking tools, to manage and document provider interactions efficiently.
- Maintain professionalism and clarity in all communications with providers, ensuring accurate information exchange while adhering to company policies and HIPAA guidelines.
- Recognized by a nurse for outstanding work ethic, professionalism, and commitment to excellence, leading to direct praise from supervisors.
Operations and Procurement Coordinator
Unlisted Marketing Innovations
Trinidad and Tobago
01.2024 - 08.2024
- Coordinated sourcing and purchasing of construction materials through vendor communication and price comparisons
- Communicated with suppliers regarding availability and delivery timelines for materials
- Monitored material costs and contributed to expense estimation for construction projects
- Coordinated with workers and contractors to ensure assigned tasks were completed according to project needs
- Facilitated daily operational needs for active construction projects
Customer Service Representative
Unlisted Marketing Innovations
Trinidad and Tobago
01.2022 - 07.2023
- Managed high-volume phone calls and emails, ensuring professional and efficient responses to customer inquiries
- Delivered customer service by addressing inquiries, resolving issues, and providing product information
- Assisted customers with order management including order entry, updates, and tracking
- Partnered with internal departments to resolve complex issues, enhancing overall customer satisfaction
- Maintained accurate records of customer interactions using Microsoft Office and CRM systems
HR Administrative Intern
Ministry of the Attorney General and Legal Affairs
Trinidad and Tobago
05.2021 - 07.2021
- Organized and maintained employee records and administrative documentation, ensuring compliance and accessibility for HR department
- Performed data entry and record keeping, enhancing accuracy of personnel files
- Assisted HR staff in preparing internal documents and reports, contributing to streamlined communication and information sharing
- Supported administrative tasks that improved office workflow and organization
Assistant Pharmacy Technician
Easipharm Pharmacy
Trinidad and Tobago
04.2018 - 08.2019
- Processed pharmacy transactions and provided customer support at pharmacy counter, ensuring accurate medication dispensing
- Assisted pharmacists with retrieving and preparing prescription medications for dispensing
- Maintained and updated patient medication profiles and prescription records to ensure compliance and safety
- Responded to inquiries from patients regarding medications and pharmacy services
- Monitored medication inventory levels and organized pharmacy stock to optimize efficiency and accessibility
Assistant Inventory Clerk
Easipharm Pharmacy
Trinidad and Tobago
03.2017 - 04.2018
- Monitored product levels and communicated low inventory to pharmacy staff for timely restocking
- Tracked medication inventory and organized pharmacy stock to ensure availability
- Organized storage areas for medications and medical supplies to facilitate easy access and retrieval
- Assisted pharmacists and technicians in retrieving necessary stock and supplies from storage areas.
Education
Bachelor of Science - Biology | Minor: Psychology And Communications
University of The West Indies-St. Augustine Campus
Trinidad And Tobago10-2023
Pre-Science Programme (A-Level Equivalent Preparation) - Biology And Chemistry
University of The West Indies
Trinidad And Tobago06-2018
Caribbean Secondary Education Certificate (CSEC) - STEM Subjects (Science & Mathematics)
Tunapuna Secondary Government
Trinidad And Tobago06-2016
Skills
- Patient Coordination
- Healthcare Administrative Support
- Appointment Scheduling & Follow-Up
- High-Volume Patient Communication
- HIPAA Compliance
- Electronic Health Records (EHR) Management
- Medical Records Management
- Documentation & Data Entry Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Payment Processing & Billing Support
Certification
Motivational Interviewing for Alcohol Use Disorder Treatment
PCSS-MAUD eLearning Center — American Society of Addiction Medicine, 2024
PCSS-MAUD eLearning Center — American Society of Addiction Medicine, 2024
Timeline
Front Desk Clerk
Riveredge Behavioral Health
05.2025 - Current
Non-clinical PA CAC United Healthcare Medicaid
PeopleShores PBC
12.2024 - 05.2025
Operations and Procurement Coordinator
Unlisted Marketing Innovations
01.2024 - 08.2024
Customer Service Representative
Unlisted Marketing Innovations
01.2022 - 07.2023
HR Administrative Intern
Ministry of the Attorney General and Legal Affairs
05.2021 - 07.2021
Assistant Pharmacy Technician
Easipharm Pharmacy
04.2018 - 08.2019
Assistant Inventory Clerk
Easipharm Pharmacy
03.2017 - 04.2018
Bachelor of Science - Biology | Minor: Psychology And Communications
University of The West Indies-St. Augustine Campus
Pre-Science Programme (A-Level Equivalent Preparation) - Biology And Chemistry
University of The West Indies
Caribbean Secondary Education Certificate (CSEC) - STEM Subjects (Science & Mathematics)
Tunapuna Secondary Government