Iykeria Grant
Brunswick
Summary
Dynamic professional offering a blend of administrative experience, technical proficiency, and a strong track record of community engagement. Expert in conflict de-escalation and multi-tasking within fast-paced environments, from directing retail operations to coordinating local youth athletic programs. Eager to transition leadership and organizational talents into a long-term professional career supporting community housing initiatives.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Community Leadership & Junior Coach
City of Brunswick
Brunswick
05.2018 - Current
- Dance Team Coach: Facilitated community engagement and team leadership through organized strategic planning.
- Junior Basketball Coach: Managed communication between program directors, participants, and families to ensure successful program execution.
Assistant Manager
Friendly Express
Brunswick
08.2020 - 09.2024
- Directed daily administrative operations, ensuring all documentation and financial reports were processed with 100% accuracy.
- Managed staff scheduling and coordinated team tasks to maintain high operational efficiency.
- Facilitated conflict resolution between staff and clients, maintaining a professional and compliant environment
Assistant Manager, Customer Service
Walmart
Brunswick
11.2018 - 03.2020
- Regulatory Compliance: Monitored and enforced strict adherence to company policies and federal regulations regarding financial service protocols.
- Financial Accountability: Oversaw high-volume financial transactions, including service desk returns and electronic payment processing.
- Conflict De-escalation: Acted as a primary point of contact for complex customer inquiries, utilizing problem-solving to maintain high satisfaction ratings.
- Administrative Support: Assisted in the maintenance of inventory records and processed administrative documentation.
Education
Brunswick High School
Brunswick, GASome College (No Degree) - Early Childhood Care And Education
College of Coastal Georgia
Brunswick, GASkills
Technical Skills:
- Adobe Photoshop
- Microsoft Office Suite
- Data Entry
- Public Relations
Soft Skills:
- Conflict Resolution
- Team leadership
- Crisis management
Operational Skills:
- Inventory management
- Staff supervision
- Financial reporting
Timeline
Assistant Manager
Friendly Express
08.2020 - 09.2024
Assistant Manager, Customer Service
Walmart
11.2018 - 03.2020
Community Leadership & Junior Coach
City of Brunswick
05.2018 - Current
Brunswick High School
Some College (No Degree) - Early Childhood Care And Education
College of Coastal Georgia