Iyona Mcfarland
McDonough
Summary
Energetic and confident administrative specialist. Experienced in serving in various
administrative capacities, with a strong attention to detail. A self-starter with the ability to
complete assignments within established timeframes. A flexible team player who unselfishly
contributes to the success of the department. Skilled at delivering exceptional customer service
and effectively interacting with people of all backgrounds. Expert at handling documents of a
sensitive and confidential nature. Adept at working in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Mailroom Clerk
Exela Technologies, Source HOV
Forest Park
02.2012 - 11.2024
- Maintained accurate records of outgoing and incoming shipments and deliveries.
- Maintained the cleanliness and organization of sorting areas.
- Collaborated with team members to streamline mail sorting processes effectively.
- Ensured compliance with safety protocols during mail handling tasks.
- Received and sorted incoming mail, packages, and courier deliveries.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained new staff on operational procedures and equipment usage in the mailroom.
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
- Scanned documents into electronic filing systems.
Cashier
Kroger
Atlanta
07.2009 - 03.2010
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GA05-2010
Skills
- Mail sorting and package tracking
- Record maintenance and data entry
- Attention to detail
- Training and mentoring
- Organizational skills
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Customer interaction
Timeline
Mailroom Clerk
Exela Technologies, Source HOV
02.2012 - 11.2024
Cashier
Kroger
07.2009 - 03.2010
High School Diploma -
Langston Hughes High School