Iyonna Mitchell-Cisson
Atlanta
Summary
Dedicated and detail-oriented Customer Service Representative with several years of remote and call center experience. Skilled in handling high-volume inquiries through chat and phone while maintaining professionalism and accuracy. Seeking a remote customer service or chat support position where I can deliver excellent service and contribute to a positive customer experience.
Overview
10
10
years of professional experience
Work History
Live Chat Customer Service Representative
Teleperformance
06.2021 - 08.2023
- Responded to high-volume customer inquiries via live chat with accuracy and professionalism
- Resolved customer issues efficiently, aiming for first-contact resolution
- Maintained confidentiality while handling sensitive customer information
- Demonstrated strong reading comprehension to fully understand customer concerns
- Consistently met performance and quality standards in a fast-paced environment
Customer Service Associate
BroadPath
07.2017 - 04.2022
- Assisted customers with health insurance account updates and inquiries
- Explained coverage, claims, and account details clearly and accurately
- Transferred calls to appropriate departments to ensure issue resolution
- Maintained compliance with privacy regulations when handling sensitive information
Customer Service Representative
First Data Call Center
Hagerstown
10.2015 - 05.2016
- Handled 70-100 inbound and outbound calls daily in a fast-paced environment
- Provided support to banking customers and merchants with account issues
- Documented customer interactions using internal systems
- Resolved and escalated issues to ensure timely service and customer satisfaction
- Communicated with internal teams and third-party representatives to resolve concerns
Crew Member / Trainer / Shift Manager
McDonald's
Hagerstown
05.2013 - 10.2015
- Delivered fast, accurate, and friendly customer service in a high-volume setting
- Trained new employees on customer service standards and procedures
- Supervised team members and ensured smooth daily operations
- Assisted with scheduling, onboarding, and team support
- Maintained quality control and cleanliness standards
Education
Diploma -
Empire Beauty School
Diploma -
Frederick High School
Escoffier School of Culinary Arts
Skills
- Customer Service (Chat & Phone Support)
- Typing Speed: 50 WPM
- Strong Communication Skills
- Problem Solving & Conflict Resolution
- Computer & Data Entry Skills
- Teamwork & Adaptability
- Attention to Detail
- Confidentiality & Compliance
Timeline
Live Chat Customer Service Representative
Teleperformance
06.2021 - 08.2023
Customer Service Associate
BroadPath
07.2017 - 04.2022
Customer Service Representative
First Data Call Center
10.2015 - 05.2016
Crew Member / Trainer / Shift Manager
McDonald's
05.2013 - 10.2015
Diploma -
Empire Beauty School
Diploma -
Frederick High School
Escoffier School of Culinary Arts