Izia Crockett
Atlanta
Summary
Dynamic Medical Assistant and Patient Engagement Specialist with extensive experience at GeneID Advanced Molecular Diagnostics. Excelled in HIPAA & OSHA compliance and patient service, enhancing patient care and retention. Demonstrated proficiency in EMR/EHR systems and critical thinking, contributing to a cohesive team environment and streamlining patient data management. Achieved notable patient engagement and support, ensuring high-quality care and operational efficiency.
Overview
3
3
years of professional experience
Work History
Medical Assistant
GeneID Advanced Molecular Diagnostics
09.2021 - Current
- Achieved high-level administrative and clinical tasks such as scheduling, prior authorizations, FMLA paperwork, and pre-certification, to help the medical facility function smoothly and provide patient care.
- Monitored and recorded an average of 50+ patients a day (e.g., acquired patients' vital signs by visual and auditory methods, triaged and assessed their medical status, and chief complaints, and prepared and documented all history and information into the EMR system for medical care by physicians and nurses).
- Ensured compliance with HIPPA laws by phone and clinical Triage while professionally and courteously confirming appointment times with over 50+ patients per week and conducting vitals signs such as BP, T, P, and RR then securely recording into the EMR system.
- Operated under "standing orders" and maintained operational responsibilities.
- Responsible for performing EKGs, laboratory, and other Diagnostic tests such as pediatric and geriatric X-rays.
- Collected and prepared specimen samples by producing accurate and reliable data while processing cultured samples when assembling, storing, and distributing medical supplies.
- Obtained and measured laboratory tests on-site and sent out urinalysis, POCT’s, and cultures.
- Practiced sterile protocols by sterilizing and cleaning all areas and supplies such as clinical and surgical instruments.
- Administered injections or medications ordered by providers (Nurses and Physicians).
- Demonstrated wound care; cleaning and irrigating wounds and removing sutures.
Patient Engagement Specialist
GeneID Advanced Molecular Diagnostics
09.2023 - Current
- Utilized electronic health record systems effectively managed and organized patient data securely.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Meeting and exceeding sales quota.
- Provided excellent customer service to patients and medical staff.
- Increased patient retention rates by establishing rapport and fostering long-term relationships with clients.
- Streamlined communication between healthcare providers and patients for improved treatment adherence.
- Monitors and provides accountability to patients throughout testing and positively accelerating their road to resources.
- Tracking daily activities and results.
- Contacting and scheduling 50+ patients daily.
- Educating and qualifying patients daily.
Skills
- BLS & CPR Certified
- HIPPA & OSHA Compliance
- Knowledge of ICD-10-CM
- Data Entry & Billing
- Medical Scheduling
- EMR/EHR
- Triage
- Vital Signs
- Phlebotomy/Venipuncture
- Laboratory Experience
- Diagnostic testing
- Critical Thinking and Problem-Solving
- Written and Verbal Communication skills
- Customer Service
- Patient service
- Self-Motivated
Timeline
Patient Engagement Specialist
GeneID Advanced Molecular Diagnostics
09.2023 - Current
Medical Assistant
GeneID Advanced Molecular Diagnostics
09.2021 - Current
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