J. Carter Smith
Ringgold
Summary
Dynamic customer service professional with a proven track record at Publix, excelling in conflict resolution and staff training. Known for fostering empathetic client relationships and enhancing service standards. Expert in POS systems and adept at managing cash handling, consistently promoting a high-energy atmosphere that drives customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Staff Member
Publix
11.2019 - Current
- Responded to customer requests for products, services, and company information.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Education
BBA - Management
University of Tennessee At Chattanooga
Chattanooga12-2026
High School Diploma -
Silverdale Baptist Academy
Chattanooga, TN05-2021
Skills
- Time management
- Professional telephone demeanor
- Money handling
- De-escalation techniques
- Conflict resolution
- Coordination
- Product knowledge
- Staff training
- Refund management
- High-energy attitude
- POS systems expert
- Complaint handling
Timeline
Customer Service Staff Member
Publix
11.2019 - Current
BBA - Management
University of Tennessee At Chattanooga
High School Diploma -
Silverdale Baptist Academy