JaBreil Evans
Savannah
Summary
Initiated online studies in cybersecurity while seeking a full-time remote role. Targeting positions that leverage existing knowledge and interests. Committed to flexible scheduling and dedicated to continuous learning through training opportunities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Family Dollar
06.2024 - 05.2025
- Led customer service initiatives by engaging with a diverse clientele to address their needs effectively. Cultivated strong communication and problem-solving abilities through direct interaction with customers in various situations. Fostered a positive environment by remaining calm under pressure and ensuring customer satisfaction.
Education
High school diploma or GED - undefined
Savannah-Chatham E-Learning Academy
Savannah, GA05.2025
Skills
- Executed accurate data entry processes to ensure information integrity
- Implemented learning technology solutions to enhance educational experiences
- Assisted users in navigating Microsoft Windows operating system Provided support for software installation and troubleshooting Guided teams in utilizing Windows features for improved productivity
- Demonstrated proficiency in typing with an average speed of 80-100 words per minute
- Oversaw technology management initiatives to enhance operational efficiency
- Demonstrated exceptional organizational skills to streamline project workflows
- Managed installation and configuration of various operating systems to optimize system performance
- Demonstrated meticulous attention to detail in all tasks and projects
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Demonstrated exceptional writing proficiency across various formats and styles
- Assisted in maintaining professional phone interactions Supported team members in effective communication with clients Facilitated resolution of customer inquiries through attentive listening
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Leveraged advanced computer skills to enhance operational efficiency
- Assisted teams in utilizing productivity software to enhance workflow efficiency Supported colleagues in troubleshooting software issues to minimize downtime Facilitated training sessions on software features to improve user proficiency
- Executed computer operations to ensure system functionality and efficiency
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Assisted in creating documents and presentations using Microsoft Office tools Supported team members in utilizing Excel for data organization and analysis Contributed to the preparation of reports and materials for meetings
- Demonstrated advanced technical proficiency in software applications and systems
Languages
English - Fluent
Timeline
Customer Service Representative
Family Dollar
06.2024 - 05.2025
High school diploma or GED - undefined
Savannah-Chatham E-Learning Academy