Jacarra Flowers
Buford
Summary
Personable and results-driven professional with over 5 years of experience in customer-facing roles, including retail management and hairstyling. Adept at building strong client relationships, delivering exceptional service, and driving sales through effective communication and personalized solutions. Skilled in handling financial transactions, resolved concerns, and creating welcoming environments- core strengths that translate seamlessly into leasing industry. Passionate about helping individuals find their ideal home and eager to contribute to resident satisfaction and property success as a Leasing Consultant.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Team Lead
Dillards
Buford
01.2023 - 07.2024
- Supported the store manager in daily operations, including staff management, sales tracking, and inventory control
- Assisted in recruiting, training, and evaluating employees to ensure high performance and customer service standards
- Conducted market research to identify customer needs and preferences, contributing to effective merchandising strategies
- Handled financial transactions, prepared reports, and ensured compliance with company policies and procedures
- Ensured compliance with company policies and procedures in the store.
- Encouraged a positive working environment through motivating team members and providing feedback when necessary.
Hair Salon Stylist
Shades of Beauty
Sandy Springs
01.2020 - 01.2023
- Built strong client relationships through exceptional communication and personalized service — key for fostering rapport with prospective resident
- Upsold products and services based on individual needs, showcasing persuasive sales techniques transferable to leasing apartments
- Managed a high-volume schedule with multiple appointments daily, demonstrating excellent time management and organizational skills
- Delivered consistently high levels of customer satisfaction, leading to repeat business and client referrals — a valuable asset in resident retention
- Handled client concerns or complaints professionally, using problem-solving and conflict resolution skills essential in property management
- Created a welcoming, clean, and aesthetically pleasing environment — vital in presenting apartment units and community amenities
- Adapted quickly to changing client needs, schedule adjustments, or service demands, mirroring the fast-paced nature of leasing roles
Retail Counter Manager
Macys Department Store
Buford
08.2024 - Current
- Delivered exceptional customer service in a fast-paced, high volume environment-translating into long-term client loyalty.
- Trained, supervised, and motivated a team of 4 employees, fostering a positive and productive work environment
- Handled customer inquiries, resolved complaints, and provided personalised service to ensure customer satisfaction
- Implemented sales strategies and promotions to drive revenue growth, achieving a 40% increase in sales over 4 months.
- Developed strong rapport with customers skills directly transferable to prospective tenants and residents.
Education
Some College (No Degree) - Bachelor Adminstration Studies
Bellevue College
Bellevue, WASkills
- Customer service
- Team building
- Persuasive communication
- Marketing
- Multitasking capacity
- Visual merchandising
- Sales and Negotiation
- Client retention
- Interpersonal skills
- Cash register operation
- Conflict resolution
- Content Creation
Certification
- State Board Master Cosmetology License
- Certified MAC Makeup Artist
Affiliations
- Content Creation
- Interior Decorating
- Social Media Marketing
- Event Planning
Timeline
Retail Counter Manager
Macys Department Store
08.2024 - Current
Retail Team Lead
Dillards
01.2023 - 07.2024
Hair Salon Stylist
Shades of Beauty
01.2020 - 01.2023
Some College (No Degree) - Bachelor Adminstration Studies
Bellevue College
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