Jachole Bonner
Hephzibah
Summary
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Records Auditor
RemX Staffing
03.2024 - 01.2025
- Reviewed and analyzed medical records for accuracy, completeness, and compliance with federal, state, and organizational regulations.
- Audited clinical documentation to ensure proper coding, billing accuracy, and reimbursement optimization.
- Identified and reported discrepancies in patient records and worked cross-functionally to correct documentation errors.
- Conducted retrospective and concurrent chart audits to evaluate adherence to internal policies and external regulatory requirements.
- Collaborated with coding, billing, and compliance departments to resolve inconsistencies and mitigate audit risks.
- Prepared detailed audit reports summarizing findings, trends, and recommended corrective actions.
- Ensured compliance with HIPAA, CMS, and Joint Commission standards in all recordkeeping and documentation audits.
- Utilized EHR systems (e.g., Epic, Cerner, eClinicalworks) to review, extract, and validate medical documentation.
Certified Medical Assistant
Augusta University Hospital
12.2022 - 01.2024
- Assisted physicians and nurses with patient examinations, minor surgical procedures, and diagnostic tests in a high-volume hospital setting.
- Collected and prepared laboratory specimens, performed phlebotomy, and conducted EKGs as part of routine patient diagnostics.
- Measured and recorded vital signs, medical histories, and chief complaints, ensuring accurate documentation in the EMR (e.g., Epic, Cerner).
- Provided compassionate patient care and education on procedures, medications, and follow-up instructions.
- Maintained clean, organized, and fully stocked exam and procedure rooms, following strict infection control protocols.
- Administered oral, intramuscular, and subcutaneous medications under physician direction, following hospital protocols.
- Coordinated patient flow to optimize clinic efficiency, reducing wait times and improving patient satisfaction scores.
- Supported inpatient and outpatient units by preparing patients for imaging, labs, and specialist consults.
- Monitored and reported changes in patients' conditions to nursing or medical staff promptly.
- Ensured compliance with hospital policies, OSHA standards, and HIPAA regulations in all clinical and administrative tasks.
Care Coordinator
Accuhealth
05.2018 - 12.2022
- Developed and implemented individualized care plans by assessing patient needs, coordinating with providers, and tracking progress toward health goals.
- Scheduled appointments, referrals, and follow-ups to reduce gaps in care and improve treatment adherence.
- Educated patients and caregivers on treatment plans, chronic disease management, medications, and preventative care measures.
- Conducted health risk assessments and used findings to proactively address barriers to care and improve patient outcomes.
- Monitored patient progress through regular check-ins and follow-ups, adjusting care plans as needed in collaboration with interdisciplinary teams.
- Utilized Electronic Health Records (EHR) systems (e.g., Epic, Cerner, Allscripts) for accurate documentation and communication.
- Worked closely with insurance providers and case managers to obtain authorizations and ensure coverage for necessary treatments and services.
Chronic Care Management
Navcare
07.2016 - 08.2018
- Maintain, monitor, and manage your own patient census across multiple facilities
- Coordinate the implementation of Chronic Care Management (CCM) services amongst chronically ill patients residing in long term care facilities
Create individualized Care Plans for patients with chronic conditions. - Responsible for updating and tracking monthly
- Responsible for monitoring labs, vitals, medications, and testing for patient census.
- Conduct care coordination with patients, their care team, and their families (this is done through email, text, and phone communication)
- Provide patient education on management of chronic conditions, medications, and testing
- Constant communication and coordination with members of the care team such as physicians, physician assistants, nurse practitioners, pharmacists, and other health care professionals
- Assess, identify, and close clinical and non-clinical gaps in patient care
- Provider and CCS team training and support
Education
No Degree - Certified Clinical Medical Assistant
Miller Motte Technical College
Augusta, GA12.2022
High School Diploma -
Burke County Highschool
05.2016
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Care planning
- Goal setting
- Medical terminology
- Problem-solving
- Multitasking and organization
- Data entry
- HIPAA compliance
- Active listening
- Empathy and compassion
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Records Auditor
RemX Staffing
03.2024 - 01.2025
Certified Medical Assistant
Augusta University Hospital
12.2022 - 01.2024
Care Coordinator
Accuhealth
05.2018 - 12.2022
Chronic Care Management
Navcare
07.2016 - 08.2018
High School Diploma -
Burke County Highschool
No Degree - Certified Clinical Medical Assistant
Miller Motte Technical College
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