Jackelyn De Leon Zuniga
Lawrenceville
Summary
Dynamic HR Coordinator delivering effective complaint management, client deescalations, and ensuring seamless candidate experiences. Known for outstanding interpersonal skills, adaptability, and a proactive approach to supporting organizational and team efforts.
Overview
7
7
years of professional experience
Work History
HR Coordinator
EmployBridge
Duluth
03.2022 - Current
- Managed Human Resources-related queues by providing level 1 resources or responses, assigning, routing, and closing tickets as required.
- Level 1 complaint management: tracking, advising, providing resources, and guidance.
- Maintained HR databases and records using advanced HRIS tools and systems.
- Explained or provided policies or guidelines.
- Advised branch staff on Level 1 associate relations counseling and conflict resolution; escalated to next-level staff as needed.
- Investigated complaints about discrimination or harassment brought forward by employees.
- Maintained personnel files to include filing documentation.
- Searched files, databases, or reference materials to obtain needed information.
- Liaised between departments, or other groups, to improve function or communication.
- Provided comprehensive administrative support to CPO
HR Compliance Specialist
Hire Dynamics
Duluth
02.2021 - 03.2022
- Conducted I-9 audits to identify compliance gaps and recommend improvements.
- Developed training materials for staff on compliance standards and procedures.
- Collaborated with teams to implement new compliance initiatives effectively.
- Prepared monthly reports on progress made towards meeting organizational goals around compliance matters.
- Conducted initial screening of candidates to identify suitable applicants for interviews.
- Initialized background checks for potential new hires.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Talent Coordinator
Hire Dynamics
Duluth
08.2020 - 02.2021
- Managed candidate communications, ensuring timely updates and feedback.
- Maintained applicant tracking system for efficient candidate management.
- Scheduled pre-employment assessments such as drug screens or background checks.
- Coordinated interviews between hiring managers and applicants.
Cashier
Top Shelf Beverage
Suwanee
05.2019 - 08.2020
- Maintained accurate cash drawer during busy shifts and reconciled daily receipts.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Trained new cashiers on register operations and customer service protocols.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Skills
- Complaint resolution
- Effective communication
- Adaptive learning
- Bilingual oral communication (Spanish)
Languages
Spanish
Native/ Bilingual
Timeline
HR Coordinator
EmployBridge
03.2022 - Current
HR Compliance Specialist
Hire Dynamics
02.2021 - 03.2022
Talent Coordinator
Hire Dynamics
08.2020 - 02.2021
Cashier
Top Shelf Beverage
05.2019 - 08.2020