Jack Wiley

• Navigate the warehouse to fulfill customer sales orders and assist my coworkers in shipping to to have efficient warehouse output.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
• Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Collaborated with colleagues to develop and implement new strategies for enhancing guest experience and overall satisfaction at the golf course.

• Supported dock management in implementing procedures for improved workflow and staff performance.
• Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
• Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
• Collaborated with team members for efficient use of resources and optimal productivity.

Summer Only:

• Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
• Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
• Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
• Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.