Jackie Butts
Franklin
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
8
8
years of professional experience
Work History
Lead Server/Customer Service Cashier
Chou's Kitchen
La Grange
06.2025 - Current
- Oversaw daily operations, ensuring seamless service flow in high-paced environment to enhance customer satisfaction.
- Trained new staff on menu items and customer service protocols for consistency.
- Managed customer orders, facilitating timely delivery of food and beverages.
- Handled customer inquiries and resolved issues, contributing to a positive dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Executed opening and closing duties to streamline restaurant operations.
- Provided exceptional customer service, addressing and resolving guest issues to maintain high service standards.
Lead Server
Bulls Hibachi Express
La Grange
04.2018 - 06.2025
- Delivered exceptional service to high volume of customers each day.
- Managed customer inquiries and resolved issues, enhancing overall dining experience.
- Supervised daily operations, ensuring adherence to high service standards.
- Executed opening and closing duties, streamlining operations for efficiency.
- Enforced health and safety regulations within restaurant environment.
- Maintained comprehensive knowledge of menu items and preparation methods for guest assistance.
Education
High School Diploma -
West Georgia Technical College
La Grange, GA04-2026
Skills
- Customer service and support
- Cash handling
- Menu knowledge
- Problem resolution
- Team leadership
- Staff training
- Time management
- Adaptability and learning
- Event planning
- Conflict management
- Communication skills
Timeline
Lead Server/Customer Service Cashier
Chou's Kitchen
06.2025 - Current
Lead Server
Bulls Hibachi Express
04.2018 - 06.2025
High School Diploma -
West Georgia Technical College