Jackie Edmond
Snellville
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Receptionist/Administrative Assistant
Avia's Locs
08.2019 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Corresponded with clients through email, telephone, or postal mail
- Updated and recorded customer or client information to maintain accounts
- Maintained daily calendars, set appointments with clients and planned daily office events
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Maintained business office inventory and equipment by checking stock for needed supplies
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Provided clerical support to company employees by copying, faxing, and filing documents.
Administrative Clerk/Authorization Specialist
Frontdoor, Inc
06.2016 - 08.2019
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Arranged meetings and appointments and updated records to assist management.
- Entered data into system and updated customer contacts with information to keep records current.
- Informed customers of non-covered claims and explained reason why.
- Authorized repair or replacement of systems or appliances covered by plans.
- Interpreted home warranty plans and contract coverage.
- Collaborated with management to evaluate strategies and develop improvements.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
Customer Retention Specialist
AT&T
12.2014 - 06.2016
- Persuaded customers to retain services by offering discounts and special promotions on products and services
- Delivered exceptional customer service by patiently listening to customer concerns or complaints
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
- Excelled in exceeding daily credit card application goals
- Recommended improvements in products, service and billing methods to management to prevent future problems
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
Cashier
Publix
02.2012 - 11.2014
- Answered customer questions and provided store information
- Accepted cash and credit card payments, issued receipts and provided change
- Used suggestive selling techniques to promote add-on sales
- Processed sales transactions to prevent long customer wait times
- Worked closely with front-end staff to assist customers
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Processed refunds for worn, damaged and broken merchandise
- Discounted purchases by scanning and redeeming coupons
- Collected payments and provided accurate change
Education
High School Diploma -
Meadowcreek High School
Norcross, Ga05-2012
Skills
- Multitasking and Time Management
- Computers and Technology
- Verbal and Written Communication
- Database and Client Management Systems
- Confidentiality and Data Protection
- Research and Analytical Skills
- Professional and Courteous
- Multi-Line Telephone Systems
Timeline
Receptionist/Administrative Assistant
Avia's Locs
08.2019 - Current
Administrative Clerk/Authorization Specialist
Frontdoor, Inc
06.2016 - 08.2019
Customer Retention Specialist
AT&T
12.2014 - 06.2016
Cashier
Publix
02.2012 - 11.2014
High School Diploma -
Meadowcreek High School
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