Jackie McKinney
Soperton
Summary
Developed skills in fast-paced retail environment, focusing on customer service and team leadership. Excel in managing transactions, resolving issues, and maintaining high standard of accuracy and efficiency. Seeking to leverage these transferrable skills while transitioning into new field.
Overview
2
2
years of professional experience
Work History
Head Cashier
Lowe's
08.2021 - 08.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Diploma - Business Administration
Southeastern Technical College
Vidalia, GA06-2009
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Team leadership
- Verbal/written communication
- Refunds and exchanges
- Opening and closing procedures
- Drawer balancing
- Price verification
- Cash register operation
- Store opening and closing
- Online order picking
- Loss prevention
- Shift scheduling
- Returns processing
- Payment processing
- Credit card processing
- Hospitality and accommodation
- Hard-working
- Customer behavior analysis
- Cashier supervision
- Customer dispute resolution
Timeline
Head Cashier
Lowe's
08.2021 - 08.2023
Diploma - Business Administration
Southeastern Technical College
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