Jackiris DeJesus
Rex
Summary
Certified Medical Assistant with expertise in supporting members with chronic conditions, complex healthcare needs, and telehealth services. Skilled in providing resources, care coordination, and education to help individuals manage their health. Bilingual in English and Spanish, ensuring clear communication and effective engagement with diverse populations. Proven ability to improve member outcomes by promoting better healthcare navigation and access to services.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Case Management
Vis-À-Vis Health
04.2024 - Current
- Support members with chronic conditions, complex healthcare needs, and those utilizing telehealth services, offering resources, care coordination, and education to help them manage their health
- Provide bilingual case management services in English and Spanish, ensuring effective communication with diverse populations and promoting better member engagement
- Manage caseload for members receiving care in Skilled Nursing Facilities (SNFs), ensuring seamless communication between providers, family members, and facilities for optimal care
- Coordinate telehealth services, providing virtual case management support for members and ensuring their access to healthcare resources in virtual settings
- Oversee insurance and benefits verification, including Medicare, Medicaid, and other coverage plans, ensuring members have accurate and timely information to make informed decisions
Care Coordinator
DispatchHealth
01.2021 - 04.2024
- Coordinated care for high-risk patients with RN Case Managers, ensuring effective treatment plans and optimal patient outcomes
- Managed specialty care referrals and addressed social determinants of health, improving patient access to necessary services
- Developed and implemented discharge plans for patients transitioning out of acute care, ensuring seamless continuity and follow-up
- Fluent in Spanish, providing effective communication with Spanish-speaking patients and families, enhancing patient engagement and satisfaction
Customer Service Associate Manager
Wells Fargo
06.2020 - 01.2021
- Supervise Customer Service Representatives in managing internal and external inquiries, complaints, and disputes, ensuring timely, quality, and compliant resolutions, while providing bilingual support (Spanish/English) as needed to ensure effective communication with Spanish-speaking customers
- Identify areas for improvement in customer service processes, policy enhancements, and risk management strategies to elevate overall service delivery, with a focus on meeting the needs of Spanish-speaking customers
- Make tactical decisions daily to address customer and colleague issues, staffing needs, and policy interpretation, while aligning with management direction and considering the diverse needs of the customer base, including bilingual support
- Mentor and develop talent by guiding team members, assisting in hiring decisions, and promoting continuous improvement, with an emphasis on expanding bilingual capabilities within the team
Teller
Wells Fargo
07.2017 - 04.2020
- Support customer engagement by processing teller transactions, introducing digital solutions, and connecting customers with bankers for specialized needs
- Complete operational tasks efficiently while minimizing risk and adhering to established policies and procedures
- Provide excellent customer service by identifying financial needs, offering tailored solutions, and demonstrating care in interactions
- Collaborate with team members and escalate issues when needed to ensure smooth operations and resolve customer concerns
Medical Receptionist
Lehigh Valley Health Network
04.2013 - 07.2017
- Greet and assist patients with check-in, check-out, and appointment scheduling, ensuring a positive and welcoming experience
- Manage patient records accurately and maintain confidentiality, ensuring all information is up to date and compliant with HIPAA regulations
- Coordinate communication between patients, healthcare providers, and medical staff to facilitate smooth operations and timely care
- Handle administrative tasks such as answering phones, processing insurance verifications, and handling patient inquiries in a professional and efficient manner
Education
Certified Medical Assistant -
Allentown Career Institute
09.2008 - 05.2010
High School Diploma - undefined
Reading High School
09.2007 - 05.2010
Skills
- Care Coordination
- Bilingual Communication
- Chronic Disease Management
- Telehealth Support
- Insurance & Benefits Navigation
- Conflict Resolution & Negotiation
- Data Management & Documentation
- Cross-Functional Collaboration & Relationship Building
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Case Management
Vis-À-Vis Health
04.2024 - Current
Care Coordinator
DispatchHealth
01.2021 - 04.2024
Customer Service Associate Manager
Wells Fargo
06.2020 - 01.2021
Teller
Wells Fargo
07.2017 - 04.2020
Medical Receptionist
Lehigh Valley Health Network
04.2013 - 07.2017
Certified Medical Assistant -
Allentown Career Institute
09.2008 - 05.2010
High School Diploma - undefined
Reading High School
09.2007 - 05.2010
Similar Profiles
Talisa RomanoTalisa Romano
Care Coordinator/ Chronic Care Management at Vis A Vis HealthCare Coordinator/ Chronic Care Management at Vis A Vis Health
Jodi SinclairJodi Sinclair
Senior Business Development Manager at Vis-a-VisSenior Business Development Manager at Vis-a-Vis
Abbygale Fairhall-VelezAbbygale Fairhall-Velez
Director of Operations at Vis A Vis HealthCare Medical GroupDirector of Operations at Vis A Vis HealthCare Medical Group