Jackson Ward
Pooler
Summary
Honor roll student who is in SkillsUSA and taking up basketball. Prior Experience in customer service and providing a wonderful experience for the customer. Straight As in all classes which include meteorology, and economics
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
ColaKicks
Pooler
10.2025 - Current
- Assisted in daily operations and store management tasks.
- Trained and supervised team members on customer service standards.
- Collaborated with the store manager on strategic planning initiatives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Sales Associate
ColaKicks
Pooler
10.2024 - 09.2025
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
Under Armour
Pooler
10.2024 - 03.2025
- Collaborated with team members to maintain a clean and organized store environment.
- Engaged with customers through active listening to address inquiries and concerns.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Sales Lead
Sperry
Pooler
05.2024 - 10.2024
- Led sales team to achieve monthly targets and improve customer engagement.
- Trained new staff on product knowledge and effective selling techniques.
- Developed promotional strategies to enhance brand visibility in retail locations.
Sales Associate
Sperry
11.2023 - 04.2024
- Assisted customers in selecting footwear and accessories to enhance their shopping experience.
- Provided product knowledge and recommendations to educate customers on features.
- Learned about customer service and doing right by the customer
- Months of retail experience under my belt while learning new skills each and every day
- How to correctly treat customers and provide exceptional service under any circumstance
Handyman
Cameron Metalworks
06.2022 - 06.2023
- Maintained cleanliness and organization of work areas on-site.
- Performed routine maintenance on equipment and machinery at Cameron Metalworks.
Education
High School Diploma -
Georgia Southern University
Statesboro, GA05-2028
High School -
WOODVILLE TOMPKINS TECHNICAL AND CAREER HIGH SCHOOL
Georgia01-2024
Skills
- Organized
- Team Player
- Good People Skills
- Responsible
- Great Listener
- Efficient Thinker
- Customer service
- Employee training
- Inventory management
- Cash handling
- Flexible schedule
- Staff management
- Relationship building and management
- Budgeting and cost control
- Hiring and training
- POS systems operations
- Staff scheduling
Accomplishments
- Honor Roll for All 4 Years 2020-2024
- Offered a spot into the Honor Society-2022
Volunteer Experience
- Church Group, Helped host different events for the church and cleaned up the church for a month.
- Local Church, Helped even more with my local church including different events working as a server for the concessions and after event cleanup crew as well.
Pathways
- Finished the firefighting pathway which has helped me with skills such as using a chainsaw, climbing ladders, maneuvering in small spaces, and carrying out exercises with heavy equipment on., No certification earned through this as course does not provide one.
- Took half of welding as well which helped me learn how to cut metal, use acetylene torches, and how to do proper/exact measurements.
- Web Design classes as well which made me very tech knowledgeable, learning how to code, and different web projects including how to make a website.
Activities
- Basketball
- Church Club
- Football
- Running
Timeline
Assistant Store Manager
ColaKicks
10.2025 - Current
Sales Associate
ColaKicks
10.2024 - 09.2025
Sales Associate
Under Armour
10.2024 - 03.2025
Sales Lead
Sperry
05.2024 - 10.2024
Sales Associate
Sperry
11.2023 - 04.2024
Handyman
Cameron Metalworks
06.2022 - 06.2023
High School Diploma -
Georgia Southern University
High School -
WOODVILLE TOMPKINS TECHNICAL AND CAREER HIGH SCHOOL