Jackson Washington
Lithonia
Summary
Dynamic team leader with expertise in customer service, inventory management, and staff training. Proven ability to enhance team productivity and resolve customer complaints effectively, ensuring a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Clerk
QuikTrip
Stonecrest
07.2025 - Current
- Processed customer transactions efficiently and accurately at the convenience store.
- Maintained cleanliness and organization of store shelves and displays.
- Stocked merchandise and ensured proper inventory levels on the sales floor.
- Operated cash register, handling cash, credit, and debit transactions smoothly.
- Collaborated with team members to restock items during busy periods.
- Monitored store security and reported any suspicious activities promptly.
- Followed safety protocols to ensure a safe shopping environment for customers.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Team Leader
Donatos
Avondale Estates
12.2023 - 07.2025
- Supervised daily operations to ensure efficient team performance and productivity.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on service standards and operational procedures.
- Managed inventory levels to maintain stock availability and freshness.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Monitored food safety practices to comply with health regulations consistently.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) - Business Administration
Georgia State University
Atlanta, GASkills
- Customer service
- Team leadership
- Inventory management
- Cash handling
- Problem resolution
- Effective communication
- Staff training
- Cash management
- Customer satisfaction
- Teamwork
- Communication
Timeline
Clerk
QuikTrip
07.2025 - Current
Team Leader
Donatos
12.2023 - 07.2025
Some College (No Degree) - Business Administration
Georgia State University