Jacob Alberalla
Grayson
Summary
A Motivated professional with a passion for helping others seeking to grow my career in a new challenging role. Bringing experience in managing financial transactions and resolving customer concerns with professionalism supported by strong communication skills and attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets
04.2022 - Current
- Supervise daily front end store operations facilitating smooth cash flow operations and high customer satisfaction
- Manage statewide accounting and assets totaling up to $40,000 per day while maintaining strict compliance and documentation accuracy
- Answer store phone lines, assist with product inquiries, coordinate interdepartmental service
- Handled customer complaints with empathy and professionalism.
- Kept updated on new products, services, promotions and pricing changes.
- Process high value financial transactions including financial transfers and money orders
Intern
Georgia Bureau of Investigation
08.2022 - 12.2022
- Assisted special agents with operational tasks including data entry, case file documentation, and evidence documentation
- Participated in crime scene processing including evidence searching, triangulation measurements, and case documentation
- Maintained confidentiality and professionalism while handling internal law enforcement records
- Gained real world experience through observing investigative and judicial processes
- Maintained accurate records of all activities performed throughout internship period.
- Assisted in gathering evidence for criminal investigations and case files.
Education
Bachelor of Science - Criminal Justice
University of North Georgia
Skills
- Conflict de-escalation
- Adaptability and flexibility
- Professionalism in critical situations
- Leadership
- Time management in high pressure environments
- Data entry accuracy
Timeline
Intern
Georgia Bureau of Investigation
08.2022 - 12.2022
Customer Service Staff
Publix Supermarkets
04.2022 - Current
Bachelor of Science - Criminal Justice
University of North Georgia