Jacob Baca

Worked effectively in a team environment.

I have an Eagle Scout award which indicates a hard working personality. I have done telecommunications previously and would be a great fit in the dispatcher role. Getting information from a caller would be second nature to me, as I have experience in the telecommunication's field.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Worked stressful calls effectively, was able to redirect customers/callers =to the service they needed.