Jacob Chubb
Powder Springs
Summary
Versatile and dynamic, with a proven track record at Puppy Haven, I excel in enhancing customer experiences and streamlining service operations. Skilled in employee training and conflict resolution, I have significantly contributed to team success and customer satisfaction through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Experience Supervisor
Puppy Haven
Smyrna
02.2023 - Current
- Monitored customer feedback and adjusted service accordingly.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided training and coaching to new team members on customer service best practices.
Food and Beverage Server
ROUND 1 BOWLING AND ENTERTAINMENT
Smyrna
10.2022 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed payments from customers using the POS system.
- Implemented feedback from customers to improve service quality and menu offerings.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took orders accurately and efficiently for food and beverages.
Seasonal Sales Associate
Walmart
Acworth
03.2022 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Answered store and merchandise questions and led customers to wanted items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Built and maintained relationships with peers and upper management to drive team success.
Host
Olive Garden
Rome
01.2022 - 02.2022
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Took reservations over phone and in person.
- Resolved conflicts between customers when necessary.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Cook
O'Charley's
Rome
05.2021 - 07.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Managed portion control using correct utensils during preparation and plating.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Made meals in accordance with company standards and requirements.
Education
Some College (No Degree) - Marketing
Kennesaw State University
Kennesaw, GASkills
- Communication Skills
- Merchandising
- Cashiering
- Sales
- Customer Service
- Cooking
- Food Preparation
- Host/Hostess
- Organizational Skills
- Food handling
- Team collaboration
- Employee training
- Conflict resolution
- Customer empathy
- Staff motivation
- Sales promotion
- Multitasking
- Teamwork
- Cash handling
- Problem-solving
Timeline
Customer Experience Supervisor
Puppy Haven
02.2023 - Current
Food and Beverage Server
ROUND 1 BOWLING AND ENTERTAINMENT
10.2022 - Current
Seasonal Sales Associate
Walmart
03.2022 - Current
Host
Olive Garden
01.2022 - 02.2022
Cook
O'Charley's
05.2021 - 07.2021
Some College (No Degree) - Marketing
Kennesaw State University
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