Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in delivering reports and research with a history of making a positive impact on operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Technician
KEH Camera
09.2022 - Current
Conducted biweekly meetings to department leadership on quality metrics through a presentation displaying the most common errors, trends, and returns data.
Created weekly feedback reports based on collected data from Tableau including individual errors, department wide progress, and returns information.
Completed daily tests on 3% of received orders, checking employees work and ensuring accurate results for consumer orders.
Senior Customer Service Associate
AndThat!
05.2019 - 04.2022
Provided product information, addressed customer inquiries, and resolved issues to ensure customer satisfaction.
Performed sales transactions, handled cash, and processed payments accurately
Maintained an organized sales floor, restocking shelves with merchandise to provide a positive shopping environment.
Assisted in regular inventory counts and collaborated with management to maintain accurate stock levels
Marketing Intern
Honeybaked Ham Company
05.2018 - 08.2018
Partnered with operations, marketing, and culinary teams to finalize products for lunch and catering market tests.
Developed competitive analysis comparing prices and menus among competitive sets.
Conducted field tests to set baseline tests metrics.
Assisted in writing communications for operations manual and training.
Conducted photo shoots for associate training needs.
Education
Bachelor of Science - Media And Entertainment Production
Kennesaw State University
Kennesaw, GA
05-2022
Skills
Proficiency in Microsoft Office and Google Suites
Photography and Videography
Adobe Lightroom, Photoshop, and Premiere Pro
Data Entry
Creative Writing
Trend tracking and analysis
Certification
AVID Media Composer
CompTIA A+
Georgia Film Academy On-set Certified
Timeline
Senior Quality Assurance Technician
KEH Camera
09.2022 - Current
Senior Customer Service Associate
AndThat!
05.2019 - 04.2022
Marketing Intern
Honeybaked Ham Company
05.2018 - 08.2018
Bachelor of Science - Media And Entertainment Production
Camera Sales & Customer Service Specialist at Wolf Camera / Ritz Camera / Mike’s CameraCamera Sales & Customer Service Specialist at Wolf Camera / Ritz Camera / Mike’s Camera