Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Domer

Kennesaw,GA

Summary

Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in delivering reports and research with a history of making a positive impact on operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Quality Assurance Technician

KEH Camera
09.2022 - Current
  • Conducted biweekly meetings to department leadership on quality metrics through a presentation displaying the most common errors, trends, and returns data.
  • Created weekly feedback reports based on collected data from Tableau including individual errors, department wide progress, and returns information.
  • Completed daily tests on 3% of received orders, checking employees work and ensuring accurate results for consumer orders.

Senior Customer Service Associate

AndThat!
05.2019 - 04.2022
  • Provided product information, addressed customer inquiries, and resolved issues to ensure customer satisfaction.
  • Performed sales transactions, handled cash, and processed payments accurately
  • Maintained an organized sales floor, restocking shelves with merchandise to provide a positive shopping environment.
  • Assisted in regular inventory counts and collaborated with management to maintain accurate stock levels

Marketing Intern

Honeybaked Ham Company
05.2018 - 08.2018
  • Partnered with operations, marketing, and culinary teams to finalize products for lunch and catering market tests.
  • Developed competitive analysis comparing prices and menus among competitive sets.
  • Conducted field tests to set baseline tests metrics.
  • Assisted in writing communications for operations manual and training.
  • Conducted photo shoots for associate training needs.

Education

Bachelor of Science - Media And Entertainment Production

Kennesaw State University
Kennesaw, GA
05-2022

Skills

  • Proficiency in Microsoft Office and Google Suites
  • Photography and Videography
  • Adobe Lightroom, Photoshop, and Premiere Pro
  • Data Entry
  • Creative Writing
  • Trend tracking and analysis

Certification

  • AVID Media Composer
  • CompTIA A+
  • Georgia Film Academy On-set Certified

Timeline

Senior Quality Assurance Technician

KEH Camera
09.2022 - Current

Senior Customer Service Associate

AndThat!
05.2019 - 04.2022

Marketing Intern

Honeybaked Ham Company
05.2018 - 08.2018

Bachelor of Science - Media And Entertainment Production

Kennesaw State University
Jacob Domer