Jacob Domer
Kennesaw,GA
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in delivering reports and research with a history of making a positive impact on operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Technician
KEH Camera
09.2022 - Current
- Conducted biweekly meetings to department leadership on quality metrics through a presentation displaying the most common errors, trends, and returns data.
- Created weekly feedback reports based on collected data from Tableau including individual errors, department wide progress, and returns information.
- Completed daily tests on 3% of received orders, checking employees work and ensuring accurate results for consumer orders.
Senior Customer Service Associate
AndThat!
05.2019 - 04.2022
- Provided product information, addressed customer inquiries, and resolved issues to ensure customer satisfaction.
- Performed sales transactions, handled cash, and processed payments accurately
- Maintained an organized sales floor, restocking shelves with merchandise to provide a positive shopping environment.
- Assisted in regular inventory counts and collaborated with management to maintain accurate stock levels
Marketing Intern
Honeybaked Ham Company
05.2018 - 08.2018
- Partnered with operations, marketing, and culinary teams to finalize products for lunch and catering market tests.
- Developed competitive analysis comparing prices and menus among competitive sets.
- Conducted field tests to set baseline tests metrics.
- Assisted in writing communications for operations manual and training.
- Conducted photo shoots for associate training needs.
Education
Bachelor of Science - Media And Entertainment Production
Kennesaw State University
Kennesaw, GA05-2022
Skills
- Proficiency in Microsoft Office and Google Suites
- Photography and Videography
- Adobe Lightroom, Photoshop, and Premiere Pro
- Data Entry
- Creative Writing
- Trend tracking and analysis
Certification
- AVID Media Composer
- CompTIA A+
- Georgia Film Academy On-set Certified
Timeline
Senior Quality Assurance Technician
KEH Camera
09.2022 - Current
Senior Customer Service Associate
AndThat!
05.2019 - 04.2022
Marketing Intern
Honeybaked Ham Company
05.2018 - 08.2018
Bachelor of Science - Media And Entertainment Production
Kennesaw State University
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