Results-driven retail professional with over 3 years of combined experience in customer service, sales, and team leadership across major brands including T-Mobile, Coca-Cola, and Walmart. Skilled in driving sales growth, mentoring team members, and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments, optimize operations, and build strong client relationships while consistently meeting performance goals.
Engage with customers to identify their needs and provide personalized wireless and accessory solutions. Educate customers on T-Mobile’s products, services, and promotions while building lasting relationships through expert device knowledge and technical support. Activate devices, set up accounts, and ensure a seamless onboarding experience. Consistently meet or exceed sales goals through consultative selling, product bundling, and value-driven conversations, while maintaining accurate transactions and following company policies.
Stock and merchandise Coca-Cola products at assigned retail accounts, ensuring displays are visually appealing, fully stocked, and compliant with company standards. Rotate products to maintain freshness and manage backroom inventory efficiently. Build strong relationships with store managers and staff to maximize product visibility and drive sales
Oversee daily operations within assigned department, ensuring merchandise is stocked, organized, and presented according to company standards. Lead and support associates by assigning tasks, providing training, and coaching team members to improve performance. Monitor inventory levels, maintain accurate pricing, and ensure a clean, safe shopping environment. Collaborate with management to meet sales goals, resolve customer concerns, and drive overall store performance.
Picked and packed customer online grocery orders with speed and accuracy, ensuring product quality and freshness. Operated handheld devices to locate items, manage substitutions, and track order progress. Provided friendly and efficient customer service during order pickup, assisting with loading groceries into vehicles. Maintained clean and organized work areas while adhering to food safety and company standards.