Jacob Harris
Douglasville
Summary
Dynamic sales professional with a robust background in customer relationship management. Collaborative and strategic team leader offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Proficient in growing professional network, influencing decision-makers and implementing successful strategies.
Overview
9
9
years of professional experience
Work History
Retail Spirits Sales Representative
Empire Distributors Inc
04.2023 - Current
- Won 2023 Rookie of the Year award.
- Won 2023 Team Leader award.
- Grew sales territory 7% in first year.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Maintained current knowledge of evolving changes in marketplace.
Off Premise Account Manager
Atlanta Beverage Company
02.2020 - 04.2023
- Quickly promoted from Relief Merchandiser, to Relief Salesman, to my current position of Off-Premise Account Manager.
- Built, strengthened, and maintained long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Contributed to annual revenue goals by promoting and selling new products as well as further developing new and current accounts.
- Addressed problems with accounting, billing and service delivery swiftly to maintain and enhance client satisfaction and relations.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Achieved and excelled given monthly quota, and grew sales every month within my territory.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Manages 55 accounts.
Assistant General Manager
Gold's Gym
11.2015 - 01.2020
- Quickly promoted from Customer Service Representative, Sales Counselor, to Assistant General Manager.
- Mentored and motivated team members to achieve challenging business goals.
- Made over 50 calls on average per day to produce leads, appointments, and sales.
- Motivated, trained and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
BBA - Business Management
University of West Georgia
Carrollton, GAAssociate of Science - Business Administration
Georgia Highlands College
Rome, GASkills
- Business Development
- Persuasive Negotiations
- Performance Evaluations
- Account Management
- Lead Generation
- Revenue Growth
- Opportunity Identification
- Time Management
- Acquisition and Retention Strategies
- Customer Service
- New Business Opportunities
- Salesforce Software
- Microsoft Office
- Team Leadership
Timeline
Retail Spirits Sales Representative
Empire Distributors Inc
04.2023 - Current
Off Premise Account Manager
Atlanta Beverage Company
02.2020 - 04.2023
Assistant General Manager
Gold's Gym
11.2015 - 01.2020
BBA - Business Management
University of West Georgia
Associate of Science - Business Administration
Georgia Highlands College
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