Jacob Head⠀
Commerce
Summary
Ability to adapt to and overcome any circumstance in the workplace. Reliable, motivated, overall team player.
Overview
9
9
years of professional experience
Work History
Truck Loader
Ollies Bargain Outlet
Commerce
08.2025 - Current
- Load outbound freight efficiently using pallet jacks and manual handling techniques while maintaining load stability and safety compliance.
- Stage and organize merchandise according to route sequencing to support accurate and timely store deliveries.
- Verify shipment quantities against manifests and packing lists to prevent inventory discrepancies.
- Secure freight using shrink wrap, straps, and proper weight distribution methods to minimize in-transit damage.
- Coordinate with warehouse supervisors and drivers to ensure on-time departures and optimized dock flow.
- Maintain a clean and hazard-free loading zone in accordance with OSHA safety standards.
- Perform high-volume physical labor in fast-paced distribution environment while meeting productivity benchmarks.
- Identify damaged or misallocated inventory and escalate issues promptly to reduce shrink and operational delays.
Spark Driver (Contract)
Walmart
Commerce
12.2024 - Current
- Execute last-mile delivery operations for high-volume e-commerce grocery and general merchandise orders.
- Maintain a 5-star customer rating across 150+ completed deliveries through consistent on-time performance and professional service.
- Perform order verification, item quality checks, and secure load management to ensure accuracy and damage prevention.
- Utilize route optimization and time-blocking strategies to maximize delivery efficiency and batch profitability.
- Provide direct customer interaction, including contactless drop-off, ID verification (when required), and issue resolution.
- Operate within platform compliance standards, maintaining strict adherence to delivery protocols and safety procedures.
- Manage independent contractor logistics including fuel planning, vehicle upkeep, and real-time schedule adjustments.
- Resolve order discrepancies proactively by coordinating with store associates and support teams to prevent customer dissatisfaction.
Delivery Driver
Amazon
Buford
09.2023 - 12.2024
- Conduct vehicle inspections before and after each shift to ensure safe and efficient operation, reporting any maintenance needs promptly.
- Collaborate with team members to resolve delivery issues and assist in loading packages for efficient route planning.
- Follow safety guidelines to reduce the risk of accidents and injuries while navigating GPS as well as various weather conditions and traffic situations.
- Utilize delivery technology to optimize routes, track packages, and ensure accurate, on-time deliveries.
- Efficiently deliver packages to customers in a timely and safe manner, meeting daily delivery goals while adhering to traffic laws and safety protocols.
- Manage a high volume of deliveries, consistently meeting or exceeding daily performance metrics and delivery targets.
- Provide excellent customer service by addressing customer inquiries and concerns during deliveries, ensuring a positive experience.
- Adhere to company protocols for delivery-related documentation, including completing daily logs, proof of delivery, and incident reports.
General Laborer (Contract)
Dontslowmedown Inc.
Buford
11.2020 - 03.2024
- Prepared for new installations and repair work by removing original materials and debris.
- Set up scaffolding and temporary structures as needed.
- Loaded and unloaded construction materials such as bricks, lumber, and tools.
- Operated basic hand tools and construction equipment .
- Applied paints, stains, and other finishes to walls, ceilings, and other surfaces.
- Determined and implemented best layout to achieve desired pattern or design.
- Constructed wooden frames for walls, roofs, and foundations.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Operated machines to mix mortar, thinset and grout corresponding with formulas.
- Completed accurate, well-aligned and straight work according to job specifications.
Sales Lead Manager
Express Factory Outlet
Commerce
05.2021 - 09.2023
- Held weekly meetings with SLT to discuss and advance strategies.
- Coached sales associates in company procedures along with successful selling methods and encourage cross-selling to drive sales.
- Produced reports weekly to analyze performance against team goals.
- Monitored customer buying trends and metrics to adjust strategies and achieve sales goals.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build lasting relationships.
- Implemented up-selling strategies such as recommending complementary purchases to boost sales.
- Resolved customer challenges by offering alternative products and services.
Part-Time Sales Associate
GUESS Factory
Commerce
04.2021 - 06.2021
- Organized sales floor to maintain store visual appeal, engage customers and promote new merchandise.
- Prepared merchandise for sales floor by sensor tagging quickly and efficiently.
- Fulfilled online orders by packaging in store and shipping out in a timely manner.
- Provided customer-first based experience.
- Helped customers locate products and checked store system for merchandise at other stores.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Courtesy Clerk
Ingles Markets Inc
Clarkesville
01.2017 - 04.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected over 300 shopping carts from parking lot daily and cleaned carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted in multiple other departments of store where help was needed.
Education
High School Diploma -
Habersham Central High School
Mount Airy, GASkills
- Team Leadership
- Product Marketing
- Sales Statistics Analysis
- Profit and Revenue-Generating Strategies
- General Labor
- Quality Control
- Problem Solving
- Customer Experience
- Relationship Building
- Persuasive Negotiations
- Physical Stamina and Endurance
- Machine Operation
- Providing Feedback
- Verbal and Written Communication
- Safety and Compliance
Timeline
Truck Loader
Ollies Bargain Outlet
08.2025 - Current
Spark Driver (Contract)
Walmart
12.2024 - Current
Delivery Driver
Amazon
09.2023 - 12.2024
Sales Lead Manager
Express Factory Outlet
05.2021 - 09.2023
Part-Time Sales Associate
GUESS Factory
04.2021 - 06.2021
General Laborer (Contract)
Dontslowmedown Inc.
11.2020 - 03.2024
Courtesy Clerk
Ingles Markets Inc
01.2017 - 04.2021
High School Diploma -
Habersham Central High School