Jacob Izzo
Kennesaw,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Target
03.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Member
Chic-Fil-A
06.2020 - 12.2021
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05-2032
Certificate - Clinical Mental Health Care
University of Maryland Global Campus
Hyattsville, MD12-2023
Skills
- Exceptional interpersonal skills
- Creativity and adaptability
- Customer service and care
- Communication
- Compassion and empathy
- Teamwork and collaboration
Timeline
Customer Service Specialist
Target
03.2023 - Current
Team Member
Chic-Fil-A
06.2020 - 12.2021
Bachelor of Science - Psychology
Kennesaw State University
Certificate - Clinical Mental Health Care
University of Maryland Global Campus
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