JACOB JONES
Columbus
Summary
Hospitality professional prepared to bring extensive customer service experience to the new role. Proven ability to handle guest inquiries and issues efficiently while maintaining a positive atmosphere. Reliable team player with a strong focus on collaboration, problem-solving, and adaptability. Skilled in hospitality services and proficient in Microsoft Office and Adobe software.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
IHG Hotels & Resorts
07.2024 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Front Desk Agent
Marriott
02.2023 - 06.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- I resolved guest issues quickly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Cashier
Little Caesars Pizza
06.2021 - 11.2022
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Central High School
Phenix City, AL05-2022
Skills
- Problem-solving skills
- Hospitality services
- Customer service
- File management
- Documentation
- Microsoft Word
- Microsoft Excel
- OneNote
- OneDrive
- Outlook
- Microsoft PowerPoint
- Other software include Adobe Acrobat, Photoshop, and After Effects
Timeline
Front Desk Agent
IHG Hotels & Resorts
07.2024 - Current
Front Desk Agent
Marriott
02.2023 - 06.2024
Cashier
Little Caesars Pizza
06.2021 - 11.2022
High School Diploma -
Central High School
Similar Profiles
Danielle LaceyDanielle Lacey
Hostess at IHG Hotels & ResortsHostess at IHG Hotels & Resorts
Lydia DeforeLydia Defore
Multi Segment Coordinator at IHG Hotels & ResortsMulti Segment Coordinator at IHG Hotels & Resorts
Keytia Valdés PimentelKeytia Valdés Pimentel
Reservations Agent at IHG-Hotels & ResortsReservations Agent at IHG-Hotels & Resorts