Jacob Jorishie
BRUNSWICK
Summary
Dynamic Territory Service Representative Team Lead at ECMD Inc. with a proven track record in customer relationship development and team leadership. Enhanced service quality through customer feedback initiatives and trained staff to excel in inventory control. Recognized for fostering loyalty and trust, ensuring operational efficiency and satisfaction.
Overview
9
9
years of professional experience
Work History
Territory Service Representative Team Lead
ECMD Inc.
06.2021 - Current
- Managed a territory of accounts, ensuring timely delivery of services and products to meet client needs.
- Stocked shelves, cases, tables and other forms of display with merchandise.
- Implemented customer feedback surveys, using insights to improve overall service quality and responsiveness.
- Provided detailed product knowledge to clients, fostering trust and loyalty within the territory.
- Monitored inventory levels at client sites, ensuring adequate stock was maintained to prevent disruptions in service or operations.
- Trained new Territory Service Representatives, sharing best practices for success in the role.
Restaurant Manager
Wong's Palace Restaurant
07.2018 - 06.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager
Big Daddy's Bar and Grill
06.2016 - 07.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
High School Diploma -
Pierce County High School
Blackshear05-2014
Skills
- Clean driving record
- Customer relationship development
- Teamwork and collaboration
- Problem-solving abilities
- Customer service
- Staff training and development
- Team leadership
- Inventory control and record keeping
- Point of sale (POS) system operation
- Food service background
- Staff scheduling
Timeline
Territory Service Representative Team Lead
ECMD Inc.
06.2021 - Current
Restaurant Manager
Wong's Palace Restaurant
07.2018 - 06.2021
Restaurant Manager
Big Daddy's Bar and Grill
06.2016 - 07.2018
High School Diploma -
Pierce County High School
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