Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Jacob B. Kirby

Jacob B. Kirby

Atlanta

Summary

Dynamic operations leader with expertise in leadership development, talent acquisition, and guest experience. With over 10 years of in-restaurant experience, I have a proven track record in executing successful grand openings and maintaining high standards.


I use my influence to push my team toward excellence, and I strive to positively impact my team and our guests daily. My creative adoption and creation of systems ensures the business meets measurable goals, and my caring approach fosters relational growth and leadership pursuit among team members.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Director of Operations

Chick-fil-A Halcyon
01.2024 - Current

Organized and executed CFA Halcyon's grand opening in 2024. Serve on a team of 4 Senior Directors, with personal ownership of Back of House operations, inventory and food cost, hiring, leadership development, and Second Mile Service. Oversee daily kitchen operations, engaging and coordinating with leaders to maintain high standards of quality, food safety, and cleanliness. Maintain a food cost of 27%, and earned Guardians of the Brand in 2025 - our first full-year of business.

Director of Training

Chick-fil-A Gardens on Havana
07.2021 - 01.2024

Led a team of 12 trainers, meeting weekly to align on new-hire experience and training expectations. Interviewed and hired all team members, and facilitated onboarding and training process. Created Front of House schedule, with a productivity goal of 90. Owned inventory and oversaw End of Month counts.

Kitchen Lead

Chick-fil-A Atlanta Highway
03.2019 - 06.2021

Trained new team members and coached rising leaders to represent the brand through quality food. Strengthened relationships and communication between kitchen dayparts with team outings.

Team Member

Chick-fil-A Barnett Shoals and Beechwood
08.2012 - 12.2016

Worked in Front of House Operations at both locations, first under my father, followed by Mr. Shane Todd. Additionally served at University of Georgia football games.

Education

Bachelor of Science - Agribusiness And Marketing

University of Georgia
GA
05-2022

Skills

  • Leadership Development
  • Talent Acquisition
  • Guest Experience
  • Scalable Systems
  • Mac/Windows Proficiency

Certification

ServSafe certified

Languages

Spanish
Professional Working

Interests

  • Faith
  • Music
  • Weightlifting
  • Hiking and skiing

Timeline

Senior Director of Operations

Chick-fil-A Halcyon
01.2024 - Current

Director of Training

Chick-fil-A Gardens on Havana
07.2021 - 01.2024

Kitchen Lead

Chick-fil-A Atlanta Highway
03.2019 - 06.2021

Team Member

Chick-fil-A Barnett Shoals and Beechwood
08.2012 - 12.2016

Bachelor of Science - Agribusiness And Marketing

University of Georgia
Jacob B. Kirby