Jacob Moore
Thomaston
Summary
I am an inspired and technology-lover person who actually loves troubleshooting and accessory technology. I have a habit of basic computer repair, software installation, and I pride in providing clear and useful technical support to users. I am comfortable working with both Windows and Mac System, and I am familiar with popular educational platforms such as Google Workspace and Microsoft Office. As a rapid learner with strong communication skills, I am dedicated to help others succeed through reliable technical support. I am excited about joining a school-based IT team and increasing my career in the field.
Overview
4
4
years of professional experience
Work History
IT Technician
Flint River Technologies
Thomaston
01.2025 - Current
- Set Up/Put In Computers
- Technical Support
- On Site Support
- Set Up Users Profiles on PDC / Group Policies
- System Maintenance
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Tracked service requests through a ticketing system such as Helpdesk
- Configured routers, switches and wireless access points for LANs and WANs.
- More Duties if needed
Board of Directors of Technology
Thomaston Upson Arts Council
Thomaston
08.2022 - Current
- Website & Social Media Manager
- Technical Infrastructure & Support
- Audio / Visual Oversight
- More Duties if Needed
Manager / Technical Lead
The Ritz Theater
Thomaston
04.2021 - Current
- Provided leadership to Customers and Staff
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Oversee all Productions, Audio, visual, and lighting
Upson County IT Intern
Upson County Board of Commissioners
Thomaston
09.2023 - 01.2025
- Managed user profiles, security access, and shared file structures.
- Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Configured network settings
- Microsoft Exchange and Office 365
- Rebuilt Computers / Installed new hardware
- More Duties if Needed
Education
Associate of Science -
Gordon State College
Barnesville, GA12-2025
High School Diploma -
Thomaston Upson High School
Thomaston, GA05-2024
Skills
- Customer service
- Time management
- Teamwork and collaboration
- Excellent communication
- Collaborative team player
- Team collaboration
- Technical support
- Remote support
Accomplishments
- Honor Graduate Class of 2024
- Beta Club President
- 3.9 GPA
Timeline
IT Technician
Flint River Technologies
01.2025 - Current
Upson County IT Intern
Upson County Board of Commissioners
09.2023 - 01.2025
Board of Directors of Technology
Thomaston Upson Arts Council
08.2022 - Current
Manager / Technical Lead
The Ritz Theater
04.2021 - Current
Associate of Science -
Gordon State College
High School Diploma -
Thomaston Upson High School
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