JAcob Ray
Ellijay
Summary
Experienced Department Supervisor with comprehensive experience in team leadership, project management, and strategic planning. Strengths include strong decision-making capabilities, effective communication skills, and the ability to motivate teams towards achieving business objectives. Also credited for fostering a positive work environment that promotes high productivity levels and improves overall departmental efficiencies.
Overview
9
9
years of professional experience
Work History
Department Supervisor 31/94
The Home Depot Inc
Blue Ridge
07.2023 - Current
- Used Point of Sale register system to complete transactions.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Department Supervisor 28
The Home Depot Inc
Blue Ridge
07.2024 - 01.2025
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.
- Reviewed store performance data and made adjustments accordingly.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
Service Desk Lead
The Home Depot Inc
Blue Ridge
06.2023 - 07.2023
- Developed and maintained service desk procedures, processes, and policies.
- Trained new service desk personnel on job functions, processes, and procedures.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Managed escalations from customers or other departments within the organization.
- Maintained positive working relationship with fellow staff and management.
Parts Specialist
Tidewater
Tifton
08.2018 - 01.2020
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Located and labeled parts to maintain organized inventory of stock.
- Arranged and directed delivery and installation of products and equipment.
- Contacted satisfied customers to offer additional services.
Clubhouse Manager
Whitepath Golf Club
Ellijay
05.2016 - 06.2019
- Communicated with customers to convey information about events or activities.
- Reviewed financial statements to ensure accuracy of billing processes.
- Supervised catering services for special events held at the clubhouse.
- Scheduled and coordinated events and activities.
- Hired, trained and supervised staff to ensure proper service standards were met.
- Maintained accurate records of all purchases made by the club members or guests.
Education
Bachelor of Science - Agribusiness
Abraham Baldwin Agricultural College
Tifton, GASkills
- Point of sale
- Staffing solutions
- Customer service
- Employee training
- Team coordination
- Service desk procedures
Affiliations
- Avid outdoorsman
- Hiking
- Ducks Unlimited member
Accomplishments
- 2020 Duck Unlimited collegiate chairman of the year
- 2020 Top three earning DU chapter in the USA
- 2014-2016 All region 4AAAA- High School Basketball
- 2015-2016 Captain award for leadership- High School Basketball
References
References available upon request.
Timeline
Department Supervisor 28
The Home Depot Inc
07.2024 - 01.2025
Department Supervisor 31/94
The Home Depot Inc
07.2023 - Current
Service Desk Lead
The Home Depot Inc
06.2023 - 07.2023
Parts Specialist
Tidewater
08.2018 - 01.2020
Clubhouse Manager
Whitepath Golf Club
05.2016 - 06.2019
Bachelor of Science - Agribusiness
Abraham Baldwin Agricultural College
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