Jacob Shepherd
Hoschton
Summary
Accomplished Director of Operations at Chick-fil-A Bainbridge, renowned for creating a leadership team and enhancing operational efficiency. Expert in strategic planning and fostering team collaboration, significantly improved food safety and customer satisfaction. Skilled in food and labor cost control and process improvements, demonstrating exceptional business management and leadership training abilities.
Overview
5
5
years of professional experience
Work History
Director of Operations
Chick-fil-A Bainbridge
09.2022 - 01.2025
- Champions Club Award
- Symbol Award
- Mentored and coached team members for enhanced skills and increased engagement.
- Built a leadership team from the ground up with no leaders to start.
- Streamlined operational processes by identifying bottlenecks and implementing best practices.
- Maintained a great Health Department score.
- Maintained a great Deloitte score.
- Maintained a great Ecosure score.
- Created systems that improve food safety, food quality, CEM scores, profit, ect.
BOH Director
Chick-fil-A Bainbridge
01.2022 - 09.2022
- Managed prep processes and cost.
- Ordering and managing inventory based on predicted upcoming sales.
- Managed food cost and labor cost.
- Resolved conflicts among employees quickly and professionally, fostering positive team dynamics.
BOH Assistant Director
Chick-fil-A Bainbridge
01.2021 - 01.2022
- Presented system updates and ideas.
- Monitored food cost.
- Cultivated a positive work environment to boost team morale.
- Developed cost-saving strategies with operational adjustments.
BOH Team Leader
Chick-fil-A Bainbridge
11.2020 - 01.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
BOH Team Member
Chick-fil-A Bainbridge
10.2020 - 11.2020
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and front.
- Enhanced food quality and safety for customer satisfaction, adhering to proper food handling procedures.
FOH Team Member
Chick-fil-A Bainbridge
07.2020 - 10.2020
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Education
BBA - Business Administration
Point University
West Point, GABachelor Of Business - Business Management
Georgia Southwestern State University
Americus, GA08.2019
Emergency Medical Technician - Emergency Management
South Georgia Technical College
Americus, GA03.2019
High School Graduate -
Deerfield-Windsor School
Albany, GA2017
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Business management
- Process improvements
- Cost control
- Leadership training
- Schedule oversight
- Risk mitigation
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Staff management
- Employee development
- Customer service management
- Employee relations
- Business leadership
- Hiring and onboarding
- Performance improvements
- Relationship building
- P&L management
- Business forecasting
Timeline
Director of Operations
Chick-fil-A Bainbridge
09.2022 - 01.2025
BOH Director
Chick-fil-A Bainbridge
01.2022 - 09.2022
BOH Assistant Director
Chick-fil-A Bainbridge
01.2021 - 01.2022
BOH Team Leader
Chick-fil-A Bainbridge
11.2020 - 01.2021
BOH Team Member
Chick-fil-A Bainbridge
10.2020 - 11.2020
FOH Team Member
Chick-fil-A Bainbridge
07.2020 - 10.2020
BBA - Business Administration
Point University
Bachelor Of Business - Business Management
Georgia Southwestern State University
Emergency Medical Technician - Emergency Management
South Georgia Technical College
High School Graduate -
Deerfield-Windsor School
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