Jacob Starkey
Rome,GA
Summary
Supportive and results-driven Digital Team Lead with a proven track record of adapting to operational challenges and mentoring high-volume teams. Skilled in conflict resolution, process improvement, and scheduling efficiency to optimize department workflow, boost metrics, and drive associate performance.
Overview
5
5
years of professional experience
Work History
Digital Team Lead
Walmart
2025.10 - Current
- Led team in achieving operational goals through effective resource allocation and workflow management.
- Mentored team members, enhancing skills and fostering a collaborative work environment.
- Adjusted to new IP process during holiday season and partnered with store leadership to identify alternative solutions.
- Conducted performance evaluations, providing constructive feedback to drive individual and team growth.
- Coached team members in techniques necessary to complete job tasks.
- Defined clear targets and objectives and communicated to other team members.
- Established new pick path optimizing flow and efficiency of picks.
Asset Protection Investigator
Walmart
2023.05 - 2025.10
- Conducted thorough investigations into theft incidents, ensuring compliance with company policies and procedures.
- Collaborated with law enforcement to provide critical evidence for criminal cases related to asset loss.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Partnered with market and store-level leadership to prepare stores for inventory
- Partnered with market and store leadership to direct inventory recount teams.
Online Personal Shopper
Walmart
2021.10 - 2023.05
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH2028
Skills
- Pick path management
- Customer focus
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Schedule management
- Process improvement
- Trend tracking
- Active listening
- Performance monitoring
- Workplace safety
- Performance improvement
Timeline
Digital Team Lead
Walmart
2025.10 - Current
Asset Protection Investigator
Walmart
2023.05 - 2025.10
Online Personal Shopper
Walmart
2021.10 - 2023.05
Bachelor of Science - Computer Science
Southern New Hampshire University