Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Vickery

Gainesville,GA

Summary

Flexible Restaurant Manager with a guaranteed track record with Dairy Queen, I excelling in team leadership and performance improvement. I specialized in food/ice-cream oversight and conflict resolution, I often achieved high customer satisfaction and maintained health standards, ensuring a quick and smooth experience for our customers, while maintaining a positive team environment.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Dairy Queen Grill & Chill
01.2023 - Current
  • Managed a team of up to 12 staff members and maintaining our Restaurants standards.
  • Oversaw in-depth training to staff members in food preparation and achieving customer satisfaction while promoting a strong team connection.
  • Identified team weak points within our staff and swiftly resolved any concerns.
  • Kept restaurant well maintained and kept up with any health codes, state and locally, always receiving above a 95.
  • Immediately resolved concerns regarding customers by carefully listening and implicating proper communication skills.
  • Oversaw food preparation, Ice Cream, and fried foods quality while ensuring proper proportions for our customers.
  • Ensured all money was kept accounted for by carefully counting cash and keeping records of transactions and shortages within the register.

Shift Leader

Stevie B's
03.2020 - 01.2023
  • Monitored food inventory and supplies to prevent waste, and kept track of what needed to be ordered weekly.
  • Enforced Stevie B's policies and regulations with employees.
  • Trained new employees and identified any weak points.
  • Maintained clean and well-organized production areas to ensure we always had a quick and efficient team.
  • Set and oversaw weekly reservations and promoted deals to our parties.
  • Served consistent portions for our customers by following specific pizza recipes and control standards.

Education

High School Diploma -

Gainesville Highschool
830 Century Pl, Gainesville, GA 30501
05-2024

Skills

  • Restaurant operations management
  • Kitchen oversight
  • Menu development
  • Recruitment
  • Adaptable
  • Performance improvement
  • Conflict resolution techniques
  • Customer engagement

Timeline

Restaurant Manager

Dairy Queen Grill & Chill
01.2023 - Current

Shift Leader

Stevie B's
03.2020 - 01.2023

High School Diploma -

Gainesville Highschool

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Jacob Vickery